Hotel Front Desk Night Auditor

We are looking for an efficient and friendly Hotel Front Desk Associate to join our team at the Holiday Inn Express Vermilion in Vermilion, OH. This position offers a competitive salary of $12 - $14 hourly. As our Front Desk Associate, you will be responsible for providing excellent customer service to guests, handling check-in/check-out processes, responding to inquiries, and resolving customer service issues. Additional responsibilities include handling cash, operating office equipment, and verifying guest payments. If you are a friendly and reliable individual with exceptional customer service skills, this is the perfect opportunity for you!

$12 - $14 hourly

As our Front Desk Associate, you will play a vital role in ensuring our guests have a memorable stay. Your responsibilities will include:

• Greeting guests upon arrival and providing them with efficient check-in and check-out procedures.
• Answering phone calls from customers and delivering outstanding customer service.
• Handling reservations and ensuring accuracy and efficiency in booking systems.
• Managing high-peak check-ins and maintaining a calm and organized front desk environment.
• Processing payments from customers in accordance with hotel regulations.
• Guaranteeing the accuracy of guest data, including profiles, bookings, invoices, etc.
• Monitoring and addressing guest feedback promptly and keeping management informed.
• Ensuring a seamless check-in process and creating an inviting environment that attracts guests.
• Handling cash transactions, operating office equipment, and verifying guest payments.

This role requires a friendly and reliable individual with exceptional customer service skills, an ability to juggle multiple tasks, and a passion for providing stellar service. If you are looking to join a great team, gain invaluable experience, and grow with our company, this is the perfect opportunity for you!

• Have at least one year of experience in hospitality with a focus on the Front Desk.
• Proficiency in Microsoft Office and other relevant computer programs.
• Demonstrate strong customer service and interpersonal skills.
• Possess the ability to connect with customers from diverse backgrounds.
• Be authorized to work in the US.
• Experience using hotel management software (e.g., OPERA, Cloudbeds, etc.).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• High school diploma or equivalent; additional certification in hospitality or hotel management is a plus.
• Ability to handle stressful situations with professionalism and patience.
• Basic knowledge of local attractions and amenities to provide guests with relevant information and recommendations.

The Holiday Inn Express Vermilion is dedicated to exceptional guest experiences through our clean rooms & outstanding reputation. We believe that if you take care of your team, they will take care of your guests. Our success in this close-knit community is due to the support & relationships we have built & continue to nurture.

Managed by Structure Hospitality, a Utah-based hotel management company that prioritizes people & culture, our hotel is driven by a passion for service & guest satisfaction. Vermilion, Ohio, just outside of Cleveland, is a charming lakeside community known for its beautiful waterfront & rich maritime history. Lake Erie offers boating, fishing, & scenic views.

Outdoor enthusiasts can explore lush landscapes & diverse wildlife. Vermilion’s friendly atmosphere makes it a unique destination. We look forward to welcoming you & making your stay memorable.