What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express?
Job Summary: The Night Auditor is responsible for verifying the postings and calculations of other associates, preparing summary reports, functioning as a Guest Services Representative and Manager on Duty.
Essential Job Duties:
Essential Job Duties:
- Practices life safety & security practices in accordance with Franchisor standards.
- Counts tills and banks at beginning of shift and makes adjustments if needed.
- Answers phones and responds to guest requests.
- Makes reservations as necessary.
- Maintains a working knowledge of rate structure and marketing programs and up-sells whenever possible.
- Prints lists of guests in-house, reservations list of guests who have not arrived yet, available unoccupied room list, and housekeeping report.
- Monitors reports and makes decisions relative to selling rooms which are reserved to fill the hotel.
- Balances reports to daily records.
- Reviews house accounts nightly, and does needed maintenance, i.e., attaches backup and balances.
- Balances various accounts, i.e., daily restaurant, miscellaneous postings, cigarettes, etc., if needed.
- Prints and reviews phone account daily.
- Checks non-guest paid-out account and assures that all charges are posted to correct posting code.
- Reviews all credit card accounts.
- Displays and reviews all check-out direct bills.
- Prints and reviews Rate Variance Report.
- Runs the night audit reports nightly.
- Checks out guests as needed.
- Coordinates preparation and presentation of breakfast bars where applicable.
- Functions as Guest Services Representative.
- Functions as Manager on Duty and understands related job functions as Manager, Fire Safety, Water, Power outages, etc.
- Communicates issues, concerns, complaints, compliments, and suggestions to the management of the organization and not to other associate, guests, etc.
- Supports the Holiday Inn Express Mission Statement, Vision Statement, philosophy, policies and procedures.
- Does whatever it takes to create OUTRAGEOUS GUEST SERVICE.