What are the responsibilities and job description for the FRONT DESK SUPERVISOR position at Holiday Inn, La Mirada?
Job Details
Description
BASIC PURPOSE: Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operation.
ESSENTIAL FUNCTIONS:
1. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (50%)
2. Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)
3. Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals. (5%)
4. Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals. (5%)
5. Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)
6. Monitor key control to maintain hotel security. (5%)
7. Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation. (5%)
NON-ESSENTIAL FUNCTIONS: (5%)
1. Maintain good working relationships and open lines of communication with all other departments.
2. Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
3. Assist Front Desk and/or Front Office Manager when necessary.
Qualifications
Knowledge and Skills:
Education: High School education or equivalent experience.
Experience: 1-2 years supervisory experience in a Hotel or other customer relations position.
Skills and Abilities:
- Type a minimum of 35wpm. Data entry experience desirable.
- Ability to communicate in English. Second language desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Ability to handle cash and credit transactions.
- Ability to enforce all company rules and SOPs.
- Supervisory skills.
Salary : $20