What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Scranton East?
Overview:
We are seeking a dedicated Night Auditor/Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. Shifts will be Monday to Friday with the earliest start time of 9PM and the latest end time of 9am based on business needs. Normally shifts are 11pm-7am based on business needs. There are going to be opportunities for overtime when business needs are available. You must have availability to work some weekends if needed to assist with business needs. Pay is based on experience. Benefits will be explained in employee handbook.
Duties:
- Greet guests upon arrival and provide them with exceptional service throughout their stay
- Check guests in and out efficiently and accurately
- Handle guest inquiries and resolve any issues promptly
- Assist with reservations and room assignments
- Process payments and maintain guest accounts
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed on checklist & as per management
- Perfom the overnight duty cleaning tasks to enusre a great first impression for guests.
- Assist guests with their needs throughout the overnight shift such as cleaning up a mess, switching rooms, moving luggage/belongings, unclogging a toilet, replenishing linens/towles in a guests room etc.
Qualifications:
- Previous experience in a front desk or guest services role preferred
- Knowledge of hotel operations and reservation systems
- Strong customer service skills with a friendly and professional demeanor
- Excellent communication skills, both verbal and written
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with phone systems and proper phone etiquette
- Hospitality or hotel management background is a plus
Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Training provided to enhance skills and knowledge
If you are a customer-focused individual with a passion for hospitality, we invite you to apply for the Night Auditor/Front Desk Agent position at our hotel.
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
Application Question(s):
- Are you able to start as early as 9pm?
- Are you able to stay as late as 9AM
- This job is an overnight shift are you available to work overnights only?
- Are you available to work weekends as needed?
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Dunmore, PA 18512 (Required)
Work Location: In person
Salary : $14 - $18