What are the responsibilities and job description for the Housekeeping Supervisor position at Holiday Inn & Suites - Drexel Hill, PA?
Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Essential Job Functions
- Responsible for the overall cleanliness of the hotel by maintaining an organized and efficient Housekeeping operation.
- Prepares work schedules in accordance with forecasted occupancy.
- Supervises the day to day activities of housekeeping staff.
- Maintains familiarity with cleaning equipment; fills out requisition orders as necessary.
- Oversees and conducts inspections of Public Space for efficiency and cleanliness.
- Insures public space meets and exceeds customer expectations for the appearance of the hotel.
- Conducts department training on a regular basis.
- Provides staff with the skills training to provide value added service to customers.
- Monitors service and teamwork on a regular basis and counsels associates as needed.
- Insures that guest rooms are within the standards of Auro and franchise hotels.
- Inspects all guest rooms each quarter; checks "In" house or "Stay-over Rooms" as necessary.
- Writes maintenance orders as needed. Conducts inventories as assigned.
- Checks linen closets and carts for cleanliness and supplies.
- Trains associates on proper cleaning techniques.
- Uses 100 point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers.
- Insures that all associates follow safety rules and procedures. Takes corrective action where required to improve safety of work areas.
- Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
- Determines, communicates, and monitors achievement of standards of performance on a timely basis
- Maintains proper linen pars, chemicals, and amenity inventories.
- Recommends purchases of products; remaining within budget.
- Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc.
- Confers closely with the Executive Housekeeper at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
- Coordinates staffing and payroll to conform with productivity and budgetary standards.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
- Full-time hours available (at least 30 hours per week); day shift (9am-5pm typically).
- Rate is dependent upon experience.
Job Requirements
Previous experience as a Housekeeping Supervisor (1 year). High School diploma required.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 32 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Supervising: 1 year (Preferred)
- Hotel Experience: 2 years (Preferred)
Work Location: In person
Salary : $16 - $17