Front Desk Agent and Night Auditor

Full Job Description

• Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care.
• Must be available to work flexible hrs. our shift are 7-3 , 3pm-11pm & 11pm-7AM.
• Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. Job Duties:
• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department.
• Takes same day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.*Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience required.
• Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.
• Shift hours: 7am-3pm, 3pm-11pm and 11pm-7am.

Job Type: Full-time

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift/Night Shift
• Holidays
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

COVID-19 Precaution(s):

• Social distancing guidelines in place

COVID-19 Precaution(s):

• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Salary: From $12.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Job Types: Full-time, Part-time

Pay: $10.00 - $13.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $10 - $13