What are the responsibilities and job description for the Customer Service Representative position at Holler Classic Corporate Office?
Customer Service Representative- Holler Classic Family of Dealerships
Holler and Classic Family Collection of Dealerships, representing four new car brands and two used car superstores, operates on a one price concept where managers and associates embrace our negotiation free sales environment and a philosophy that the customer comes first.
Holler and Classic Family Collection of Dealerships is adding to our Team resulting in an immediate need for a strong candidate to fill a position in our Business Development Center.
The ideal candidate will be a self-starter with great communication and customer service skills. They must be able to engage the customer on the phone and speak clearly and concisely. Must be detailed oriented, and is responsible for answering all inbound calls and booking appointments based on maintenance schedule or issues per individual brands requirements.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following:
- Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly
- Check for recalls and parts availability on every call
- Responsible for obtaining customer data prior to arrival as well as refer to each customers service history to see if they have missed a service
- Follow up on no shows daily
- Confirm next day appointments
- Maintaining comprehensive and up to date knowledge of products
- Make outbound calls (OBI) for service due/safety recalls/recommendations and special order part arrivals to maintain weekly expected quota
- Follows all company policies and procedures
- Provide exceptional customer service by treating guests with courtesy and respect.
- Other duties may be assigned.
Minimum Qualifications:
- Excellent oral and written communication skills
- Bilingual preferred (English/Spanish)
- Strong computer skills, with the ability to manage multiple applications at once
- Strong organizational and multi-tasking skills
- Professional demeanor and appearance
- Prior sales/customer service experience a plus
- Ability to learn and operate within various computer programs.
- Ability to work a flexible schedule including evenings, weekends and holidays
- Reliable Transportation
- Valid drivers license with acceptable driving record
- Acceptable background and drug screening
Supervisory Responsibilities:
- None
Job Type:
- Full-Time
Pay
- Starting at $15.00/hr
Full Time Benefits:
- 401(k) & 401(k) Matching
- Employee Assistance Program
- Health Insurance
- Dental Insurance
- Vison Insurance
- Life Insurance
- Flexible Spending Account
- Paid Time Off After 6 months
- Referral Program
- Associate Discount Program
Schedule:
- Ability to work a flexible schedule
Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Salary : $15