What are the responsibilities and job description for the Tech Service Representative position at Holley Performance?
Location: Holley Tuning Group - Onsite, Ogden, UT
Hourly Rate: $15 to $19 based on experience
This is a Customer Service Phone Position, English and Spanish speaking required
Earn commissions!
Duties/Responsibilities:
- Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)
- Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone, or email.
- Identify, research, and resolve customer issues using the Tech web, tech manuals, departmental training, or Apex.
- Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
- Maintain thorough understanding of all products as well as automotive technology in general
- Complete call logs, RMA’s and reports using Apex.
- Work with other teams within the company to ensure our customers experience unmatched service levels
- Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
- Learn customer uses of various products and assist with verifying that their applications work as expected
Qualifications/Required Experience:
- Excellent written and verbal communication skills.
- Bilingual, Spanish and English.
- Ability to maintain concentration while on the phone for 6-8 hrs per day
- Availability to work Monday through Friday
- Strong customer service skills
- Must work as a CSR for at least 3 months or be certified in CSR requirements.
- One year of customer service/technical support experience preferred
- Working knowledge of gas and diesel engines and automotive technology preferred
- Hands-on experience with supported vehicles and/or performance products preferred. Prior experience within the automotive industry a plus
- Demonstrate high level of dependability
- Proficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applications
- Ability to work in a team-oriented environment and learn new ideas/methods quickly
- Should be familiar with basic vehicle functions. Automotive/truck enthusiast a plus
Salary : $15 - $19