Assistant Pit Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Serve as Games Manager in his/her absence.
• Providing superior customer service.
• Demonstrate knowledge of and the ability to deal Table Games offered.
• Assist in the processing of team members as required.
• Reconcile potential conflicts with guests regarding the rules and conduct of game play.
• Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play.
• Conduct all procedures associated with opening and closing the shift including preparing dice, cards, and associated gaming equipment as well as accuracy completing all Table Games transactions required.
• Ensure proper staffing levels are maintained to maximize efficiency and productivity by all team members.
• Directly oversee the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.
• Make decisions on discretionary and non-discretionary comping, including rating guest play for evaluation.
• May be required to perform duties outside of normal job description where, in the company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services. Establish initial and ongoing training programs including conducting training sessions as needed.

BRING US YOUR BEST.

• You must hold 2 years of Table Games experience within the last 10 years.
• Must be proficient in Microsoft Office applications (Excel, Access, Word).
• Ability to understand and analyze Budget and P&L Statements.
• Good oral and written communication skills; must be fluent and literate in English.
• Proven managerial and problem solving skills with the ability to exercise independent judgment within established policies.
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors.
• Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift.
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Salary : $55,000 - $0