What are the responsibilities and job description for the Front Desk Agent position at Hollywood Casino Bangor?
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.:
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Ability to deliver exceptional guest service at all times.- Communicate with all departments regarding in house VIPs and any special needs.
- Maintain an up to date working knowledge of all resort amenities as well as any special events.
- Promote and sell special hotel programs, special rate packages, and up grades when appropriate.
- Maintain house bank and handle all checks and cash according to Resort policies and procedures
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Solicit guest feedback via guest comment cards and service callbacks.
- Be knowledgeable of all emergency procedures and company policies
- This person must have good communication skills as well as the ability to lift, pull and push a moderate weight.
- Responsible for taking reservations and accurately inputting into the computer system.
- Answer inquiries of room rates, outlets and room locations.
- Interact with Hotel Sales Manager on bookings.
- Keep up to date with knowledge of phone system.
- Handle all guests’ special requests in a professional manner.
- Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions
-
Greets, registers, and assign rooms to guest.
Other duties may be assigned.
Must be a minimum of 18 years of age.- High School diploma or equivalent
- Six months related experience and/or training preferred; or equivalent combination of education and experience.
- Must be proficient in Microsoft applications (Excel, Access, Word)
- Must be able to read and write in English and have good verbal communicating skills.
- Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Must be able to obtain TIPS certification.
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Front Desk Agent
The Lockwood Hotel -
Waterville, ME
