Supervisor

Essential Functions Statement(s)
• Directly oversees daily shift operations to include selection, shipping, receiving, and trailer
loading operations.
• Reviews orders, shipping or receiving notices to determine work sequences, ensuring that
priority loads are handle timely.
• Supervises daily activity of warehouse Team Members and Traffic Clerks.
• Resolves issues that arise when orders are being picked, loaded or inbounded.
• Directs the Traffic Clerk regarding how the work is to be assigned for the operators and the
schedule.
• Maintains performance records of assigned associates.
• Inspects and analyzes operations for risk, and immediately communicates findings.
• Assigns work and monitor productivity to ensure high standards of quality, accuracy,
housekeeping, product damage minimization, safety and overall efficiency.
• Plans assignments, coordinates and monitors operations within the warehouse to ensure
on-time deliveries are achieved, reducing irregularities and damage.
• Promotes safety in work processes and Team Member performance by supporting
company and/or facility safety programs by educating Team Members, and by ensuring a
generally safe work environment.
• Enforces safety rules and regulations; ensures that all incidents are reported and
documented.
• Communicates policies, safety regulations and SOPs to operators and Traffic Clerks;
monitors to ensure compliance and consistency; takes corrective action as necessary and
documents the issue and actions taken.
• Conducts shift change meetings, completing the roll call sheet, noting absences.
Extraordinary Service for Over a Century.
2859 N. Salisbury Rd.
Richmond, IN 47374
• Completes Attendance Slips as necessary
• Conducts shift turnover review with oncoming Supervisor; completes Shift Change Sheet to
provide consistent information between shifts.
• Reviews shift change sheet from previous shift and communicates pertinent information at
shift change meeting.
• Audits loads that are picked and staged on the dock, providing feedback to the operators
and other supervisors.
• Seals all outbound loads, ensuring that they are loaded with the correct configuration as
well as the correct trailer and seal information.
• Ensures that facility is maintained clean and in an orderly fashion; audits the Aisle to ensure
proper documentation and completion of housekeeping.
• Ensures that product damage is kept to a minimum.
• Works to maintain high level of Team Member morale and recognition.
• Trains, coaches and provided feedback of warehouse Team Members; gives feedback as
necessary to Team Members through factual data and subjective observations.
• Coaches and counsels Team Members regarding job performance, methods of performing
job tasks and safety.
• Resolves Team Member relations issues that arise during shift.
• Investigates operational errors/discrepancies to determine the cause; counsels/coaches
operator about resolution and gives corrective action where needed.
• Investigates any inventory issue, including holds or missing products for orders. Confers
with Inventory Team about accuracy and quality control issues.
• Reviews with the Forklift Operator QI issues that are communicated from the Inventory
Team and verifies resolution.
• Reviews and ensures accuracy of time records in UltiPro; approves time records.
• Informs Warehouse Senior Management of all operating issues and problems and makes
recommendations for corrective action to ensure quality warehouse operations and
customer service.
• Prepares, compiles, and submits reports on work activities, operations, and work-related
accidents.
• Drives vehicles or operates machines or equipment to complete work assignments or to
assist workers.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance to appropriate safety and security standards.
• Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS
Competency Statement(s)
• Attendance - Ability to work required schedule and arrive at work on time and work
alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous
and professional manner with others. Ability to understand and follow verbal and written
instruction.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender,
race, ethnicity, religion, or job type.
Extraordinary Service for Over a Century.
2859 N. Salisbury Rd.
Richmond, IN 47374
• Relationship Building - Ability to establish and maintain effective working relationships
with customers, co-workers and management.
• Active Listening – Ability to actively attend to, convey, and understand the comments and
questions of others.
• Coaching and Development – Ability to provide guidance and feedback to help others
strengthen specific knowledge/skill areas.
• Mathematics – Ability to perform basic math (addition, subtraction, multiplication and
division) in all units of measure using whole numbers, fractions and decimals.
• Language - Ability to read and interpret documents such as receivers, invoices, operating
instructions and procedure manuals. Ability to write routine reports and correspondence.
Ability to effectively present information to top management, customers, and Team
Members.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and
prioritize tasks. Ability to handle multiple tasks/projects simultaneously.
• Analytical Skills – Ability to define problems, collect data, establish facts and draw valid
conclusions.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Reliability – Ability to be dependable and trustworthy.
• Responsibility – Ability to be held accountable or answerable for one’s conduct.
• Leadership - Ability to influence others to perform their jobs effectively and to be
responsible for making decisions.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Decision Making – Ability to make critical decisions while following company procedures.
• Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s
ability using his or her own drive or initiative.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
SKILLS & ABILITIES
• Education: High School Graduate or General Education Degree (GED).
• Experience: Three (3) years previous work experience in warehouse; supervisory experience
preferred.
• Computer Skills: Intermediate computer skills; MS Office (Excel, Access and Word).
• Certificates & Licenses: Forklift certification