What are the responsibilities and job description for the Sales Associate position at Holt Homes?
Holt Headquarters is in Vancouver, WA.
Job Summary:
The Sales Associate helps customers find the houses best suited for their unique lifestyle and needs. The position gives customers tours of different types of houses and neighborhoods, inputs data into Holt’s CRM system, and stands in for the Site Leads. This person is a front-line ambassador for Holt Homes and represents the company with the highest level of integrity, character, professionalism, courtesy, and ethics.
Qualifications:
- Must have high school diploma
- Required to have a Real Estate License in Oregon and Washington
- Minimum of 1 year of home sales experience
- Current working knowledge of residential construction is preferred
- Ability to perform physical requirements of job, including but not limited to, standing, walking, sitting, stooping, and talking
- Must be able to meet customers in adverse weather at sites
- Reliable vehicle to drive from site to site
- Valid Driver's License with a safe driving record
- Proficient knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Outlook), and internet-based programs such as Microsoft Edge or Google Chrome
- Experience with Sales Simplicity and Smartsheet preferred
- Ability to multi-task, prioritize, and complete tasks in an efficient manner
Skills:
- Ability to learn new software and programs quickly
- Excellent communication skills, both verbal and written, in the English language
- Memorable customer service skills with the ability to de-escalate high-tension interactions with homebuyers
- Strong follow-up skills
- Ability to work independently as well as in a group setting
- Adapt to an ever-changing environment
Responsibilities:
- Stand in for Community Sales Consultants (Site Leads) when they are on vacation or are out sick
- Stay current in the industry through outside education and company training opportunities
- Maintain a comprehensive understanding of the construction process and stay current on all construction products and applications
- Explore and resolve concerns for what the customer wants, in a way the customer appreciates
- Demonstrate the models and options that will help improve the customers’ lifestyles
- Support customers as they narrow down their home search, while guiding them to a final purchasing decision
- Follow up with potential home-buyers through virtual, remote, and in-person conversations and appointments
- Expedite the resolution of customer complaints and problems to maximize satisfaction
- Make sure Site Leaders are up to date with current customer information when they return
- Input data into Sales Simplicity and Smartsheet to organize and track the process of individual sales
- Work closely with the Transactions Team to process sales agreements and electronic paperwork in a timely manner
- If possible, participate and attend all community promotions and marketing events in your region
- Generate inventory home option packages when requested
- Assist Appraisers in ensuring accurate appraisals on your homes by providing appropriate data and closing information
Work Environment:
- Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades, and brightness, and read from a computer screen for extended periods of time
- Continuously will sit, stand, walk, stoop, and talk
- Regularly interacts with Home-buyers and Realtors
Medical Benefits:
- Employer paid health, dental, and vision insurance per full-time employee
- Employer paid Life Insurance, long term disability insurance, and Accidental Death and Dismemberment Insurance worth $25,000 per full-time employee
- Company provided Health Reimbursement Arrangement
- Medical and Dependent Care Flexible Spending Accounts
- Employer contributes 4.5% into each employee’s 401(k), even if employee does not contribute
- Family Medical Leave
- Employee Assistance Program
- Monthly Wellness Reimbursement
- 1 hour of paid sick leave per 30 hours worked
- Vacation is accrued per pay period based on years of service for full-time employees
- In your first year, you are frontloaded 40 hours. You then accrue 1.53 hours for the remainder of the year, which accumulates to a total of 10 days
- On your first year anniversary, you start accruing 3.07 hours, which accumulates to 10 days
- On your 3rd anniversary, you start accruing 4.61 hours, which accumulates to 15 days
- On your 10nth anniversary, you start accruing 6.15 hours, which accumulates to 20 days
- $1,000 per home closed in commission
- Maximum bonus potential of $10,000 annually
- 9 paid holidays yearly (Sales Agents)
- Company laptop
- $70 monthly cell phone reimbursement
- Well-retire 401(k) Financial Advisor
- Reimbursements for parking and public transportation
- Visa credit card for gas
- Education Assistance Program that includes reimbursement of up to $3,500 per year
- Home Purchase Program
- Employee Referral Program
Financial Benefits:
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties and responsibilities above may not be a comprehensive list; additional tasks may be assigned from time to time, and the scope of this position may change as necessitated by business or industry demands.
The Holt Group, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of job descriptions.