What are the responsibilities and job description for the Test Proctor - College Assessment Center position at Holyoke Community College?
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.
- Administer computer-based and paper/pencil tests offered by and through the Assessment Center following all proctoring guidelines. Tests are administered in person and through Zoom.
- Maintain confidentiality and security of all test materials, results, test logs, and other test documents.
- Lookup student information in Banner, Recruti CRM, Navigate, and other systems as necessary.
- Create placement testing vouchers for students, share and document as necessary.
- Understand and uphold test procedures; adhere to academic integrity policies and procedures.
- Schedule testing appointments and maintain daily testing schedules.
- Communicate clearly with students and staff on testing processes.
- Perform daily tasks such as answering phones, making appointment reminder calls, taking notes, following up via phone and email.
- Work with the enrollment management staff on special projects such as mailings, event coordination, and phone-a-thons.
- Provide high-quality customer service, ensuring all students, faculty and staff are treated with respect and dignity.
- Perform daily site opening and closing procedures.
- Perform other related duties as needed to support the programs' goals.
Other required knowledge and responsibilities:
Ability to: maintain confidential and sensitive information; exhibit a pleasant public manner; work independently; exhibit attention to detail; maintain an organized working environment; apply ethical standards to work situations; make work decisions in accordance with HCC's values; show respect and sensitivity for cultural differences, and promote a harassment-free environment; embrace and support constructive change.
EQUIVALENCY STATEMENT: We welcome and encourage applicants who do not meet the qualifications as stated below, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Applicants who do not meet the minimum qualifications and do not have an equivalency statement will not be considered for the position.
REQUIRED:- High school diploma or equivalent;
- 1-2 years of customer service experience;
- Proficiency in using a personal computer;
- Proficiency with using Zoom;
- Ability to explicitly follow oral and written instructions;
- Excellent verbal communication skills and interpersonal skills;
- Able to work independently and responsibly as well as part of a team;
- Commitment to effectively engage individuals and groups with backgrounds, identities, and from communities different from one’s own;
- Excellent organizational skills;
- Able to work flexible hours weekly including some evenings and weekends;
- Able to proctor the placement test at off-campus locations;
- Ability to work effectively with a diverse faculty, staff and student body.
- Experience working in a post-secondary environment;
- Experience administering placement tests;
- Basic computer trouble-shooting experience (hardware / software / networking);
- Bilingual (English/Spanish).
Part-time/non-benefited position
Hourly Rate: $16.00 hour
Review of applications will begin November 7, 2023. Position open until filled.
All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.
