What are the responsibilities and job description for the Scheduler position at Home Helpers Home Care of Chesterfield & Richmond?
The Home Helpers Scheduler is responsible for coordinating and maintaining caregiver and client schedules utilizing agency software. Must be able to build relationships and rapport with caregivers, while keeping shifts scheduled and maintaining a high level of client satisfaction.
As an exceptional in-home care provider, we depend on our staff to ensure all those who have entrusted their care with us remain safe and comfortable. To do this, we must ensure that we are with them when they expect us to be there.
We pride ourselves on offering a rewarding work environment with various benefits including:
- Competitive compensation
- Performance incentives
- Career growth and learning opportunities
Responsibilities:
- Creates and maintains staff schedules on company software
- Ensure all clients have the expected caregiver at their scheduled time
- Coordinate with the Care team to ensure the best possible caregiver & client match
- Quickly find replacement caregivers when regular staff is unavailable (vacations, illness, etc.)
- Monitor clock-in/outs to ensure information is updated for correct billing/payroll
- Attend administrative and staff meetings as requested
- Other duties as assigned
Qualifications:
- Must possess effective communications skills
- Comfortable with technology including computer software, emails, and texts
- Customer service experience will be helpful in dealing with clients and caregivers
- Must be able to work in a fast-paced environment, handle stress well
- Maintain a professional appearance and demeanor
- Good work ethic
- Supervisory experience including employee counseling
- Must be well organized
- Must have prior experience in scheduling, use of ClearCare software a plus**
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