Operations Supervisor

Position Title: Operations Supervisor
Department: Security
Reports to: Security Director
Employment Status: Full-Time
FLSA Status: Non-Exempt
Position Status: Essential GENERAL JOB DESCRIPTION
The Operations Supervisor oversees the daily operations in the facility within each department; social services, maintenance, and primarily security. The candidate must have a valid NYS Fire Guard Certification (F02), Certificate of Fitness (F80), and First Aid/CPR Certificate. DUTIES AND RESPONSIBLITIES
•Oversees daily operations of each Department to ensure a secure and functional environment for the residents, staffand visitors
•Ensures that fire drills are executed as required
•Ensures that monthly Fire Safety inspections are conducted as necessary
•Leads and directs security team in the event of an emergency evacuation
•Ensures daily log, visitor and resident daily and nightly sign-in logs, and other records are maintained in an accurate andtimely manner by security staff
•Ensures Security Guards acquire an understanding of building features and potential problems
•Continuously observes all residents and develops the ability to recognize signs of substance abuse, child abuse, and criminalactivity and immediately advises the appropriate staff and works with the facility team to conduct investigations, asappropriate
•Ensures that the interior/exterior of building, surrounding perimeter, and client dormitories are monitored by a securityguard
•Ensures that security staff actively monitor CCTV system, and immediately report to supervisor activities that violate safetyand security protocols, and logs observations
•Responsible for the accurate recording and reporting of Security Staff payroll
•The ability to train staff on protocols, procedures, and incident reporting
•Must report a Priority One to Program Director within 30 minutes of incident
•Makes sure all Security Guards are properly dressed in their uniforms
•Makes sure all Security Guards treat clients and employees with respect
•Reporting complaints and or issues to the Security Director immediately
•In the event of an emergency, Essential Employees are required to report to work as scheduled
•Duties and responsibilities are subject to change based upon assessment of companySKILLS AND QUALIFICATIONS
•High School diploma or equivalent required
•Valid Fire Guard Certification (F02) and a Certificate of Fitness (F80) required
•Must be willing and able to be certified in First Aid/CPR
•Three to five (3-5) years of security and management experience preferred
•Must be able to make clear decisions and handle situations fairly under pressure and during stressful situations
•Must be able to interact effectively with the facility staff and client population (verbally and in writing)
•Must be willing and able to remain at post beyond regularly scheduled hours for appropriate relief, if necessary
•Must be able to perform physical activities such as run, lift etc.
•Bilingual in English/Spanish is a plus