Program Director

Position Title: Program Director Reports To: Regional Vice President
Department: Administration Employment Status: Full-Time
FLSA Status: Exempt Position Status: Essential

GENERAL JOB DESCRIPTION
The Program Director will be responsible for overseeing the daily operations of the site, including the Maintenance, Security, and most importantly Social Services Departments.
DUTIES AND RESPONSIBLITIES

• Serve as a liaison for the New York City Department of Homeless Services.
• Managing daily operations
• On call 24 hours a day, 7 days a week
• Strategically map out a program / schedule and timeline and ensure it is followed
• Set goals for each department and track progress, set-backs, and overall performance
• Devise evaluation strategies to monitor performance and determine the need for improvements
• Supervise all Directors and Supervisors involved to provide feedback and resolve any issues
• Discover ways to enhance efficiency and productivity of procedures and people
• Apply change, risk and resources when needed
• Read reports by Directors to determine progress and issues
• Oversee all social service delivery activities
• Set target goals for staff
• Participate in the development plan for each client or family
• Relate to government officials and inspectors
• Administration of financial and accounting activities
• Will work in DHS CARES system actively and be able to train staff on similar work
• Responsible for ensuring the treatment and cases of clients are handled with extreme care and with the appropriate level of professionalism
• Will actively engage staff in training and accountability
• Will provide constant oversight, ensuring all staff members are adhering to and following company set forth policies as well as those set by the City and State
• Responsible for the overall appearance of facility and its maintenance
• In the event of an emergency, Essential Employees are required to report to work as scheduled
• Duties and responsibilities are subject to change based upon assessment of company needs SKILLS AND QUALIFICATIONS
• Extensive Social Services background working with the homeless population, specifically families with children
• At least 5 years in a Social Services setting
• Experience previously program directing or coordinating
• Experience with DHS CARES system
• Must be motivated, energetic, punctual, responsible, and exhibit a positive attitude to be an excellent role model for clients and staff members
• Must be an assertive and confident individual with the ability to lead
• Must be a confident and efficient speaker and writer
• Required to hold a Bachelor's Degree in the Social Services field
• Master's Degree is preferred.
• Bilingual – English/Spanish a plus

Job Type: Full-time