What are the responsibilities and job description for the Sales Support Representative position at Home Telecom?
OUR COMPANY
Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and easy-to-do-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.
JOB SUMMARY AND OBJECTIVE
Collaborates and coordinates with Engineering new business customer installs, especially buildouts. Data entry to complete service orders by Sales Representatives, IT, Switching, and Customer Relationship Specialist. Schedule and coordinate installs with Business I/R Techs and customers. Updates special billing when price changes occur. Review Yellow/White Pages for the new phone book to include delivery to business accounts. Answer inbound calls and assist customers with inquiries and log troubles. Assist walk-in customers. Responsible for office supplies and various administrative duties.
JOB RESPONSIBILITIES
- Collaborate and coordinate with Engineering for new business customer installs, especially those that require build-outs.
- Attend weekly sales meetings.
- Data entry to complete service orders by Sales Representatives, Spirit, IT, Switching and Customer Service Representatives
- Schedule and coordinate install with Business I&R and notify the customer of install date/time.
- Create new billing codes for services.
- Correct special billing when pricing changes occur.
- Annually review Yellow Pages/White Pages for the new phone book to include delivery to business accounts.
- Provide outstanding post-sales support for business customers.
- Collaborate with switching to ensure smooth VoIP installs occur.
- Support, coordinate, and work with the various departments on any Brownfield projects.
- Answer inbound calls and assist customers with their inquiries.
- Log troubles for customers.
- Assist business customers when they walk-in if the salesperson is not available.
- Process all business online payment requests.
- Responsible for ordering all office supplies and needed.
- Attend ongoing training as determined by management.
- Assume other duties and responsibilities as assigned by management.
EDUCATION AND SKILL REQUIREMENTS
- High School Diploma or GED
- Prefer two (2) years of administrative support focused mainly on reporting and key account management.
- Proficient in various computer programs (Excel, Access, Word, etc.)
- Excellent oral and written communication skills
- Outstanding organizational skills.
Home Telecom is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national, or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. EOE
Salary : $38,166 - $47,708
