What are the responsibilities and job description for the Hotel Front Desk position at Home2 Suites by Hilton?
As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in providing outstanding guest service. You will be responsible for ensuring a seamless check-in and check-out process, addressing guest inquiries and needs, and assisting with various administrative tasks. Your friendly and professional demeanor will contribute to our guests' overall positive experience.
Responsibilities:
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- Greet and welcome guests with a warm and friendly attitude.
- Efficiently handle guest check-ins and check-outs, including payment processing.
- Provide information about hotel amenities, local attractions, and dining options.
- Respond to guest inquiries and resolve issues in a timely and courteous manner.
- Maintain accurate records of guest accounts and reservations.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Handle phone calls and direct them to the appropriate staff members.
- Assist with administrative duties such as data entry and report generation.
- Ensure the front desk area is clean, organized, and presentable at all times.
Qualifications:
- Previous hotel front desk or night audit experience preferred.
- Strong communication and interpersonal skills.
- Proficiency in computer systems, including hotel management software.
- Ability to work independently and handle multiple tasks efficiently.
- Excellent problem-solving skills and attention to detail.
- Availability to work overnight shifts, weekends, and holidays as needed.
- Professional appearance and a friendly demeanor.
Benefits:
- Competitive salary
- Opportunities for career advancement within a growing hotel brand
- Comprehensive training and development programs
- Employee discounts on accommodations and dining
- Health and wellness benefits
- A supportive and inclusive work environment
Benefits :
401k Matching, Auro Hotels & Marriott Hotels benefits for friends and family. Medical, Dental , Vision, life insurance etc. As we continue to expand our network and grow as a company Auro Hotels is constantly seeking employees to take roles in leadership, management, I.T., Human Resources etc. We value developing our team members to become future leaders. Therefor opportunity for growth and career development is not only something we encourage but take pride in.
Compensation :
Starting Pay: $15.00/hr - $16.00/hr Benefits
Legal:
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
