FT Customer Service Representative - Bowling Green

Duties & Responsibilities

• Receives and verifies cash from customers and follows all cash handling procedures
• Accurately reconciles cash drawer daily including scanning of all images
• Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed accurately
• Understand and able to Navigate NuPoint Core System
• Navigates the S drive
• Accurately process savings bonds for redemption
• Processes cash advances
• Able to accurately complete a check order form
• Effectively demonstrate digital solutions to customers or potential customers
• Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch
• Basic knowledge and navigation skills of Internet banking and Mobile App
• Successfully able to use email system to communicate and checks it often
• Navigate Aurora to find documents needed to assist customers
• Operate the phone system, including jabber, transferring calls, picking up calls and understand hunt groups and single number reach
• Complete CRM training and use it as needed
• Understand AOD, Safeline, and ATS products
• Know where to log checks, offages, etc.
• Understand what a sweep account is
• Clean bank equipment, coin counters, scanners, ATM card readers, recyclers, etc.
• Understand CTR requirements and how to complete the forms in Teller
• Successfully complete required bank training
• Understand alerts and override processes and how to read them before asking for assistance
• Successfully understand the change order process in dual control
• Can explain HOLD processes and place hold accurately
• Understands vacationing customer debit card process
• Complete address changes with accuracy in core system and forms
• Complete weekly WI-FI checks
• Assist in debit card, gift card and check inventory
• Assist in balancing the vault daily
• If applicable, roll the recycler at the end of the day
• Complete the end of day branch balance
• Understand Paycom system and how to correct punch changes, and can request PTO
• Attends BSA training
• Can successfully troubleshoot problems with bank equipment, such as coin counters, and money counters.
• Annually participate in Robbery/Security training
• Read and attest to both the Employee Handbook and the Business Continuity Plan
• Complete mandatory online training course
• Understand the annual review process
• Other duties as assigned

Requirements

• High School, Bachelors Degree or related experience
• Ability to work every other Saturday, 9am-12pm.
• Strong communications (written and verbal), customer skills, & interpersonal skills
• Strong computer skills
• Proficient with PC based teller software or willingness to learn
• Be able to operate email

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.

  • Ability to communicate in writing and verbally.

  • Specific vision abilities required by this job include close vision requirements due to computer work.

  • Light to moderate lifting or moving is required up to 25 pounds.

  • Regular, predictable attendance is required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Moderate noise (i.e. business office with computers, phone and printers, light traffic).
  • Ability to work in a confined area in some situations.
  • Ability to sit at a computer terminal for an extended period of time.
  • Standard office lighting.

Salary : $15 - $19