What are the responsibilities and job description for the Community Outreach Coordinator position at HomeCentris Healthcare?
Community Outreach Coordinator
Company: HomeCentris
Location: Fairfax, VA
Job Type: Full-time
Schedule: Monday through Friday; Weekends
About Us:
HomeCentris is a leading provider of home health care services dedicated to improving the quality of life for our clients. We offer compassionate and professional care tailored to meet the unique needs of each individual. Our team is committed to delivering exceptional service and building strong relationships with our clients and their families.
Benefits:
- Competitive salary
- Health insurance benefits
- Paid time off
- Retirement savings plan
- Professional development opportunities
Position Overview:
We are currently seeking a compassionate and dedicated Communication Outreach Coordinator (COC) to join our team. The COC is primarily responsible for sourcing, establishing, and maintaining relationships with client referral sources and prospective clients. The position is responsible for providing outreach and education regarding the Agency’s services to potential clients and referral sources and bringing new clients into the Agency. In addition, the position collects market and competitive data and reports such information to management along with recommendations for potential solutions.
Responsibilities:
- Develops new referral sources by planning and organizing schedule to call on potential referral outlets and other sources of prospective clients.
- Enhances existing referral relationships by presenting current service offerings, developing new solutions, and communicating the agency’s capabilities and vision.
- Prepares and delivers sales presentations and tailors each presentation to the particular audience.
- Meets with prospective clients in their homes to discuss agency’s services, payment options, on-boarding process.
- Closes the sale with individual prospects using various sales methods to ensure prospects select and remain with Personal Home Care.
- Assists the agency’s Client Relationship Managers in processing and on-boarding new clients.
- Communicates with and supports existing clients as needed in conjunction with PHC’s Client Relationship Managers.
- Monitors competition by gathering current marketplace information on pricing, services, new entries to the market, pay rates, marketing techniques, etc.
- Recommends changes in services, pricing, and policy by evaluating results and competitive developments.
- Resolves client complaints by investigating problems, collaborating with internal resources, developing solutions, preparing reports, and taking action or making recommendations to management.
- Keeps management informed by updating CRM systems, submitting sales activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
- Forecasts sales activity for budgeting purposes.
- Develops “out of the box” sales strategies/models and evaluates their effectiveness.
- Meets personal sales targets.
- Attends meeting, sales events, and trainings to keep abreast of agency’s latest developments.
- Travels to defined geographies to sell agency’s services.
- Follows company policy and adheres to state and federal regulations.
Qualifications:
- Bachelor’s Degree or equivalent.
- Reliable transportation and a valid driver's license.
- Ability to pass background checks as required by state regulations.
- Proven sales experience with track record of over-achieving quota.
- Demonstrated teamwork capabilities with the ability to relate well to staff and other professionals.
- Experience working office productivity software (Microsoft Office) and CRM systems.
- Familiarity with different sales techniques and pipeline management.
- Strong communication, negotiation, and interpersonal skills.
- Self-motivated and driven.
HomeCentris is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate the unique contributions of all individuals and encourage qualified candidates of all backgrounds to apply.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Language:
- Spanish (Preferred)
Work Location: On the road
Salary : $22