What are the responsibilities and job description for the Server position at Homegrown Hospitality Group?
The primary purpose of this position is to create a unique and personal experience for Homegrown Hospitality Group’s Guests by enthusiastically and effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner. This role will focus their attention on Guests in the dining room/lounge area of the restaurant.
CORE JOB FUNCTIONS/RESPONSIBILITIES:
- Provide warm welcome to Guests upon arrival and personally engage Guests through conversations supporting current promotional activity or Guest areas of interest
- Effectively present food and beverage options in an informative, friendly, and enthusiastic manner
- Read table to provide a unique, personalized experience to Guests through personal connections and genuine interactions in a professional manner
- Inform Guests of specials and/or promotions (food and beverage), answer questions pertaining to the food and beverage menus, and be prepared to make suggestions to enhance the Guest’s dining experience and increase ticket sales
- Write Guest food orders on slips, memorize orders, and enter orders into Point of Sale system for transmittal to kitchen staff
- Check Guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Serve food and/or beverages to Guests to ensure an exceptional dining experience
- Check with Guests to ensure they are enjoying their meals and anticipate any need for corrective action to ensure Guest satisfaction – Inform Managers as needed
- Correctly enter all orders and requests into Point of Sale system for accurate inventory and communication with the Back of House
- Apply expert knowledge of specs to make genuine recommendations for all menu items
- Follow steps of service and other company standard procedures
- Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
- Collect and accurately process Guest payments
- Bus tables and ensure marketing materials and menus are positioned appropriately
Knowledge/Skills:
- Superior customer service and hospitality skills
- Knowledgeable of proper sanitation, food safety, and security procedures
- Knowledge of Homegrown Hospitality Group’s food and beverage menu and ability to make suggestions to Guests to enhance dining experience and increase overall ticket sales
- Knowledgeable of current marketing initiatives and up-coming events to proactively inform Guests and invite them to return
- Excellent verbal communication and interaction skills in order to serve Guests and ability to create a personalized, positive and memorable dining experience
- Skilled in time management and organization with excellent attention to detail
- Ability to take direction and execute team and company objectives
- Basic mathematical skills and the ability to handle money accurately
- Basic knowledge of Point of Sale systems
- Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
- Knowledge of responsible alcohol service procedures as defined by both state laws, Homegrown Hospitality Group policies and guidelines from Alcohol Safety Certification training
- Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Size and Complexity:
- Ability to follow specific service time and guidelines whiles at the same time engaging Guests and customizing their experience
- Ability to maintain a high degree of pace and intensity for an extended period of time
- Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts
- Interaction:
- Maintain positive working relationships with all Team Members and managers
- Work as a contributing member of a team
External Relationships:
- Exceed our Guest’s expectations every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
- Explain menu items and terms and provide suggestions to Guests when asked
EDUCATION/EXPERIENCE
Required
Required
- Minimum of 18 years of age
- Alcohol Safety Certification, company provided within the first 7 days of training, if not already certified
Preferred
- Prior experience working as a server or in a customer service role
PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Benefits:
- Comprehensive benefits package, including medical, dental, and vision insurance (If you maintain 30 hours per week after the first year of employment)
- 401(k) retirement plan with employer match (If you maintain 30 hours per week after the first year of employment)
- Paid time off and sick leave
- Opportunities for career growth and development
- Employee discounts and perks
Culture:
As the Homegrown Hospitality Group continues to grow, we recognize that our success depends on exceeding the expectations of our loyal patrons.
Our success has always been rooted in a simple philosophy.
As the Homegrown Hospitality Group continues to grow, we recognize that our success depends on exceeding the expectations of our loyal patrons.
Our success has always been rooted in a simple philosophy.
- Provide every guest great hospitality, every time.
- Maintain consistency from day to day, year to year, restaurant to restaurant.
- Commitment to giving back to the communities that nurture us.
Learn more about our company HERE