What are the responsibilities and job description for the Quality Assurance Associate position at Homeless Children's Network?
AGENCY: Homeless Children’s Network
TITLE: Quality Assurance Associate
SCHEDULE: Full-time position, 40 hours per week
SALARY: $80,000
BENEFITS: Full Health, Dental, and Vision insurance; Life insurance, $300 monthly commuter stipend, 401k retirement plan, 6 weeks Paid Time Off plus holidays, and professional development support
About Homeless Children’s Network
Homeless Children's Network (HCN) works to address two needs: first, the traumatic effects of homelessness and violence in the lives of young children and their families; and second, to establish a “standard of care” across a variety of shelters and housing programs. Working directly with the community, we help children and families address the root traumas that helped shape their worldviews, explore healthier perspectives, and learn practical non-violent skill sets for managing stress. We do this through comprehensive mental health services, case management, family education and support services, and community leadership.
About the Quality Assurance Associate Position
The QA Associate assists the QA Director in determining client eligibility for Medi-Cal/EPSDT services, tracking clinical chart completion and due dates, and working with individual clinicians to answer ad hoc questions, correct errors, improve documentation quality and to ensure the accuracy of data entry.
Tasks include the following:
- Providing one-on-one training for clinicians who need tutoring in Medi-Cal/clinical documentation (i.e., how to write progress notes or how to build a paper chart)
- Providing training to staff and interns on documentation standards and best practices, including contributing to and updating the clinical training manual.
- Ongoing chart review, both paper and electronic records in AVATAR, to ensure compliance with Medi-Cal and internal standards, including providing feedback on chart corrections and growth points to staff, supervisors, and directors
- Input accurate and timely updates to internal monitoring systems (e.g. tracking for chart reviews, pending documentation corrections, clinician caseloads)
- Generate operational reports from Avatar, in absence of the QA Director (e.g. units of service reports, error reports, caseload reports)
- Attendance at internal staff meetings and monthly SFDPH meetings/trainings
- Weekly department meeting with QA Director and other QA staff.
- Weekly Program Utilization Review and Quality Control (PURQC) Committee meeting with QA Director and other QA staff.
REQUIRED QUALIFICATIONS
- Obtained at least a Master’s degree, especially in Counseling Psychology, Clinical Psychology, Social Work/Social Welfare, Marriage and Family Therapy, or similarly related field.
- Registered or licensed with the Board of Behavioral Science (BBS) or active in the registration process
- Excellent oral and written communication skills.
- Strong organization skills and familiarity with Excel/G-Suite
- Hybrid Remote/In-Person (Bayview district, with some meetings in Fillmore)
PREFERRED QUALIFICATIONS
- Experienced and knowledgeable in child development, especially in BIPOC families and communities
- Familiar with resources and communities in San Francisco.
- Experience in provision of therapy through EPSDT (Medi-Cal).
- Experience utilizing the Avatar documentation system and/or EPIC
- Working knowledge/experience related to issues of homelessness and domestic violence.
- Positive attitude and team play with proven ability to work with people of different intersecting identities and learning styles.
HCN’s Community Culture
Of all the above important qualifications, bring the heartfelt quality of compassion, with exquisite cultural responsiveness as a primary guiding quality, not only of your professional life, but of what you hold dear.
At HCN we don’t just accept differences, we CELEBRATE them! At HCN, we thrive on your humanness, your individualism, your authenticity. Mohawks, weaves, braids, bald, twists, dreads, straight, mullet? Yes, that too. The people we serve are as diverse as a jar of multicolored marbles and for the benefit of our clients, our employees must be to. HCN is proud to be an equal opportunity employer.
How to Apply
To apply, please submit a current resume and a cover letter.
