Client Success Coordinator

At Homelink Corporation, we provide 24/7, 365 temporary housing nationwide, and have been a leader in our industry for over 20 years.  Our solutions have a real impact on every person we assist, from the policyholder to the insurance carrier.  We take pride in delivering fast, reliable services that are backed by a strong and caring team.

We are seeking a motivated and dynamic individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is full-time (40 hours/week).

Position Benefits:

Competitive pay, health, vision, dental and life insurance, paid time off, 401(k) with company matching after one (1) year, and on the job training.

Job Summary:

Our Client Success Coordinator is responsible for monitoring policyholder needs regarding their temporary accommodation throughout the displacement period and resolving customer service concerns.

Essential Responsibilities: 

• Review and understand lease agreements, lease terms, and provide guidance to policyholders.
• Communicate with policyholders on status of temporary housing needs once families are moved into a property. Communicate with the policyholder through YourHomelink with approved insurance carriers. 
• Timely communication with National Account Manager to obtain approval from carrier for extension approval or notice to vacate.
• Extend accommodations and facilitate relocations for existing policyholders.
• Provide notice to vacate to vendor partners and service claims through return of security deposit. 
• Address any policyholder concerns and provide superior customer service to policyholders and vendors during their displacement by handling all assigned customer service tickets. 
• Facilitate communication and build rapport with vendor partners. 
• Update internal databases, complete necessary paperwork, and communicate details to all parties involved with each claim.
• Apply critical thinking to provide solutions to appropriately address each policyholders’ individual needs.
• Provide an immediate response and support for a high volume of incoming calls.
• Assist with special projects on an as needed basis at the directive of department manager.
• Support and assist with operational needs within your team and provide backup when needed.
• Monitor the status of displacement terms and provide information timely to policyholders.

Job Requirements:

• Bachelor’s Degree in Hospitality, Communication, Business Administration, or a similar field strongly preferred.
• 1-3 years’ experience in property management, real estate, leasing, temporary housing, or a similar field.
• Excellent interpersonal and conflict resolution skills.
• Professional written and verbal communication skills.
• High level of attention to detail.
• Able to meet deadlines and thrive in a fast-paced work environment.
• Strong organizational and time management skills.

Work Environment/Physical Demands/Work Hours: 

This job typically operates in a fully remote environment. This role routinely uses computers, phones, etc.

While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee is frequently required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.

This position is full-time. It will require a flexible schedule that may necessitate occasional evenings/weekends coverage. Position will require on call responsibilities/support as scheduled by management.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Homelink Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.