What are the responsibilities and job description for the Deployment Specialist position at HomeServe?
HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.
Position Overview:
The Deployment Specialist is crucial to achieving customer service goals and metrics - ensuring that customers receive fast response and quality service to resolve their home emergency. Primary responsibilities include assigning service requests to the best HomeServe network contractor possible taking into consideration geography, trade category, contractor rankings, customer account status, and claims history. Where a network contractor is unavailable the Deployment Specialist works to quickly identify, qualify, and recruit an emergency non-network contractor.
Responsibilities:
- Handle a high volume of service requests awaiting deployment
- Ensure and verify accuracy of job creation, job coding, and job details
- Use available tools and logic to accurately deploy jobs to the best possible contractor
- Prioritize tasks to deploy jobs based on job aging and urgency levels
- Proactively communicate with customers to advise of claim status to meet KPI’s
- Build excellent customer and contractor relationships during every interaction
- Work with Contractor Administration team to correct errors in contractor profile pertaining to zip code and service category data
- Use internal tools and internet resources to locate referred Emergency Recruit Contractors when needed and communicate findings to the recruitment team to fill gaps in the existing network
Job Requirements:
- High school diploma or GED
- Detail oriented and shows strong data entry and documentation skills
- Great organizational and time management skills
- Self-driven individual with great organizational and time management skills with the ability to thrive in a fast-paced environment
- Strong written and verbal communication skills
- Ability to work under the pressure of a steady workload
- Strong customer service track record
- Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook), as well as internet search skills
In return, we offer:
- Competitive compensation
- Career development and advancement opportunities
- Casual attire throughout the week
- Friendly, open and team oriented work atmosphere
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- 401(k) plan with a company match
- Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
Salary Range: $19 per hour
Bonus Potential: Up to $5,000 per year
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.
HomeServe USA is an equal opportunity employer.
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Salary : $5,000