What are the responsibilities and job description for the Call Center Representative position at HomeSpec?
Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We do this through the people who matter the most, our team! At HomeSpec we have a people first culture that allows everyone to feel appreciated and respect each other.
We are now looking for an energetic and organized individual to join our Customer Care Team!
What We Offer
A trusting, respectful, and fun culture
The best tools and training to get the job done the right way
Opportunities for professional growth
A team you can be proud of - we've been awarded Inc. Magazine Top 5000 Fastest Growing Companies in the Nation, Remodeler Magazine Top 550, Qualified Remodeler Magazine Top 500, Better Business Bureau's Torch Award for Ethics in 2020 and the highest awards for service and customer reviews from Angi and Home Advisor
What You Will Do
Represent us by answering calls, setting service and sales appointments, and following up with customers on various issues
Provide tactical support to other departments of the company
Keep customer records and database current
Communicate with customers to ensure their satisfaction with our work
Provide customers with a remarkable experience
What We Need
At least one year's experience in the customer service field
Exceptional telephone and interpersonal skills
Experience using SalesForce and other computer apps preferred
Ability to work flexible hours
If you have a passion for problem solving, a strong ability to connect with people, and are capable of working on multiple tasks at the same time, apply today to learn more about what HomeSpec has to offer.
Job Type: Full-time
Salary: $15.00 - $17.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Flexible Schedule
Weekend availability
Experience:
Customer service: 1 year (Required)
Salesforce: 1 year (Preferred)
Salary : $15 - $17