What are the responsibilities and job description for the Service Coordinator position at HomeStar Remodeling?
HomeStar Remodeling is seeking a high potential Service Coordinator to join our Operations team. Due to the high demand of our green products, we are looking to hire outgoing, money motivated, career oriented individuals. If you are looking for a career this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and commission structure.
The successful applicant will be responsible for maintaining customer relations and performing a variety of operations related tasks, including but not limited to, answering phones/emails/texts, handling services, speaking with customers and field technicians, and callback reports.
Your responsibilities:
- Strong Communication, Time Management, Problem Solving, Risk Management, Technical, & Negotiation Skills
- Follow detail oriented office procedures
- Coordinates office operations to ensure company requirements are sufficiently met on a daily basis
- Handling Communication and Schedules for Field Technicians
- Schedule with Customers and Follow Up with Field technicians and Homeowners on completed services
- Filling out Paperwork for Home Owners Associations, Orders, and Contracts
- Ensure that all issues are resolved the most efficient and cost effective way to ensure customer satisfaction
- Customer Relations, and Ability to Discuss Project Processes/Following up with customers and field technicians
- Managing the 5-star experience for services, setting up the punch list, technician, materials and time so service is closed out during the first service visit.
- Handling of Material ETA list and Product Inventory List
- Updating staff/Customers of any issues, delays or add-ons
- Perform other duties as assigned
Your qualifications:
- Must be proficient in Office365 or Google Suite
- Strong Communication
- Time Management
- Problem Solving, Risk Management,
- Negotiation Skills
- Able to multitask proficiently
- Goal Oriented
- Minimum 2 years of post secondary education
- Minimum 2 years of construction operations related experience preferred
Salary and Benefits:
- Base pay plus bonuses.
- Realistic, multi-tiered, performance-based bonus opportunities
- Medical/Dental/Matching 401(k)
- Paid vacation and holidays
Salary: $35,000 to $55,000.00 /year
Salary : $35,000 - $55,000