What are the responsibilities and job description for the Medical Receptionist position at Hometown Pediatrics?
The Medical Receptionist performs a variety of tasks for the office. The receptionist is the patient’s and/or visitor’s first contact via telephone, and in person. The receptionist embodies the clinic’s “first impression.” The position is considered a CRUCIAL link between the patient and the care delivered by clinical and service staff. The employee must exhibit flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, kindness, and tact in patient/staff interactions.
QUALIFICATIONS:
High school diploma or equivalent
Bilingual is a MUST
Prior medical office experience and /or customer service experience is a plus
Must have cultural sensitivity and ability to work with diversity
Detail oriented
Ability to prioritize
ESSENTIAL JOB FUNCTIONS:
*Performs day-to-day administrative functions and general office duties including but not limited to answering phones, data entry, scanning, copying, faxing, updating patient information upon each patient visit, etc.
* Provides information to callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works together as a team to ensure adequate registration/phone coverage at all times.
*Welcomes and greets patients/clients/visitors on the phone or in the building with a smile and in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
*Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients. Employee should make every effort to keep provider schedules filled to max capacity.
* Must exercise utmost diplomacy and tact to provide excellent customer service for patients and other callers; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
*Facilitates patient flow by checking patient in upon arrival, verifying demographic/insurance information if not done when scheduling appointment; Communicates schedule delays with patients and clinical staff
*Maintains healthy/happy relationship with fellow employees. Use tact and respect when speaking to and about each other. We are a TEAM!!
Drop off your resume today or send to hsmith@fortpaynepeds.com
Job Type: Full-time
Pay: Up to $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- Wellness program
Medical Specialty:
- Pediatrics
- Primary Care
Schedule:
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Rotating shift
- Rotating weekends
Work Location: In person
Salary : $14