What are the responsibilities and job description for the Outreach Specialist-SSVF position at Homeward Bound of WNC?
Overview
Homeward Bound's Supportive Services for Veteran Families (SSVF) Program provides short-term financial assistance for housing and case management support to veteran households experiencing homelessness in Buncombe County. The program's temporary financial assistance assists with move-in costs and can also provide short-term rental and/or utility assistance. The program offers resources and services that are tailored to the unique needs of the household. We follow the Housing First model, which means clients are not required to meet preconditions (sobriety, engagement in treatment, income, etc.) in order to receive housing or services, as long as we can safely work with them. We work with vulnerable people, many of whom have experienced trauma and have mental illness and substance use disorders.
The Outreach Specialist works directly with the Outreach Program Manager to connect with veterans who are experiencing homelessness in the community or staying in various shelters. The Outreach Specialist will be responsible for regularly conducting outreach at various campsites throughout the community as well as consistent hours at the AHOPE day center to connect with clients there. The Outreach Specialist will also complete paperwork with these veterans and compile pre-screening and enrollment packets to present clients for case conferencing at our weekly coordinated assessment meeting with other veteran providers. The Outreach Specialist will also collaborate with these providers to enroll clients that are referred to us through coordinated entry as well.
Schedule and compensation: This is a full time, non-exempt position with hourly compensation. $20.44 hourly benefit eleigible (see benefit list)
Responsibilities
Full-Time & 3/4 Time Benefits Offered
Health Insurance: (100% paid plan) We care about your health, which is why we provide a robust health insurance plan. The company covers the premium for the standard plan, and employees have the option to choose from buy-up options for enhanced coverage. Our free plan currently covers all of these services at 100% with NO copay: mental health & substance abuse, Primary Care, Preventative & Urgent Care visits.
Mercy Urgent Care Membership: We offer a Mercy urgent care membership. This is 100% included in our base free base insurance plan or those who choose the buy-up plan can purchase this at a discounted rate. The membership covers a family of 4 at no additional cost. You do NOT have to cover the daily on your insurance plan for them to be covered on this membership. The membership covers Primary Care, Urgent Care, X Rays, Labs and discounted prescriptions at Sona Pharmacy.
Dental Insurance: (100% paid plan) Your dental health matters to us, and we offer comprehensive dental insurance with coverage paid by the employer.
Annual Self-Care Fund: Take care of yourself! Each year, you'll receive a self-care fund of $200, which you can use for wellness activities, gym memberships, or anything that promotes your well-being.
Paid Holidays: We believe in work-life balance and provide paid holidays on all Federal holidays to give you time to celebrate and relax with your loved ones. In addition to the federal holidays we also offer, Day after Thanksgiving, Christmas Eve, your birthday & a floating holiday. A total of 15 paid holidays.
Vacation: Enjoy your time off with 4 weeks of paid vacation each year. We understand the importance of rest and encourage you to take the time you need to recharge. The accrual rate increases at every anniversary until you hit 5 years of service.
Sick Time: Your health is essential, and we offer 96 hours of sick time in your first year to ensure you have the support you need when facing health-related challenges. This also increases annually up to 4 years of service.
Life Insurance: (100% paid benefit) Your loved ones' security is important, and we provide life insurance coverage equivalent to your annual salary, paid by the employer. You have options to increase the amount as a buy-up option.
401(k) with Match: Secure your financial future with our 401(k) plan, and take advantage of the company match to help you save for retirement. We do have a match program.
Vision Insurance: We've got your vision covered with our vision insurance plan, ensuring you have access to regular eye care.
Short-Term Disability: In the event of a short-term disability, you can rely on our disability insurance to help you during your recovery.
Accident Insurance: Accidents happen, and we offer accident insurance coverage to assist you in unforeseen circumstances.
Cancer Policy: Your health is our priority, and we provide additional coverage through a cancer policy to support you in challenging times.
Remote Work: We understand the value of work-life balance and offer one optional remote work day each week, allowing you to work from the comfort of your home. In positions that do not require 100% on-site work. Example: Safety Advisor's are 100% in person.
Work Cell Phone: Stay connected with a work cell phone provided by the company, enabling smooth communication and collaboration. This is provided to certain positions that require communication off-site.
EAP Program: We offer a free employee assistance program to assist with free counseling, financial assistance and more.
FSA: Flexible Spending Account available for medical and dependent care. We allow the IRS maximum to be added to the card.
Employee Discount Program: We have an outstanding discount program! The program currently offers many discounts that can be shared with your family. Discount concerts, vacations, Sam's Club memberships, health, fitness & beauty, and more!
Financial Wellness Program that includes Loans: We offer a benefit that helps you achieve financial wellness and learn many budgeting and financial courses. Once you complete the course, you may qualify for a short-term loan with the financial wellness company!
We love being able to offer outstanding benefits and we continue to keep our eyes open for more ways to show our appreciation to our employees!
Homeward Bound's Supportive Services for Veteran Families (SSVF) Program provides short-term financial assistance for housing and case management support to veteran households experiencing homelessness in Buncombe County. The program's temporary financial assistance assists with move-in costs and can also provide short-term rental and/or utility assistance. The program offers resources and services that are tailored to the unique needs of the household. We follow the Housing First model, which means clients are not required to meet preconditions (sobriety, engagement in treatment, income, etc.) in order to receive housing or services, as long as we can safely work with them. We work with vulnerable people, many of whom have experienced trauma and have mental illness and substance use disorders.
The Outreach Specialist works directly with the Outreach Program Manager to connect with veterans who are experiencing homelessness in the community or staying in various shelters. The Outreach Specialist will be responsible for regularly conducting outreach at various campsites throughout the community as well as consistent hours at the AHOPE day center to connect with clients there. The Outreach Specialist will also complete paperwork with these veterans and compile pre-screening and enrollment packets to present clients for case conferencing at our weekly coordinated assessment meeting with other veteran providers. The Outreach Specialist will also collaborate with these providers to enroll clients that are referred to us through coordinated entry as well.
Schedule and compensation: This is a full time, non-exempt position with hourly compensation. $20.44 hourly benefit eleigible (see benefit list)
Responsibilities
- Maintain appropriate boundaries with veterans at all times to ensure their safety and yours.
- Communicate with SSVF program staff to provide information regarding mental health, housing barriers, behavior patterns, etc. that the Outreach Specialist observes during intakes
- Outreach very low-income individuals and families. Conduct outreach in coordination with other HB programs and community service providers.
- Assist those who are camping or are living in un-inhabitable situations who may qualify for services.
- Build relationships with those individuals with the goal of assisting them in obtaining permanent housing.
- Engage in crisis intervention strategies with program participants when appropriate
- Assist with maintenances of program databases and end-of-the month process and maintain separate computer database of outreach and intake client contacts.
- Assist in development of positive working relationships with other agencies serving the homeless.
- Collect required intake documentation and data for accurate assessment and intake of very low-income individuals and families and program evaluation.
- Assess program participants in completing program intake forms.
- Must be able to lift 50lbs
- Be an effective mediator and advocate for all clients
- Attend weekly team meetings and other specified meetings/trainings as required.
- Operate proficiently a personal computer, fax machine, printer, and copier
- Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies and the community
Full-Time & 3/4 Time Benefits Offered
Health Insurance: (100% paid plan) We care about your health, which is why we provide a robust health insurance plan. The company covers the premium for the standard plan, and employees have the option to choose from buy-up options for enhanced coverage. Our free plan currently covers all of these services at 100% with NO copay: mental health & substance abuse, Primary Care, Preventative & Urgent Care visits.
Mercy Urgent Care Membership: We offer a Mercy urgent care membership. This is 100% included in our base free base insurance plan or those who choose the buy-up plan can purchase this at a discounted rate. The membership covers a family of 4 at no additional cost. You do NOT have to cover the daily on your insurance plan for them to be covered on this membership. The membership covers Primary Care, Urgent Care, X Rays, Labs and discounted prescriptions at Sona Pharmacy.
Dental Insurance: (100% paid plan) Your dental health matters to us, and we offer comprehensive dental insurance with coverage paid by the employer.
Annual Self-Care Fund: Take care of yourself! Each year, you'll receive a self-care fund of $200, which you can use for wellness activities, gym memberships, or anything that promotes your well-being.
Paid Holidays: We believe in work-life balance and provide paid holidays on all Federal holidays to give you time to celebrate and relax with your loved ones. In addition to the federal holidays we also offer, Day after Thanksgiving, Christmas Eve, your birthday & a floating holiday. A total of 15 paid holidays.
Vacation: Enjoy your time off with 4 weeks of paid vacation each year. We understand the importance of rest and encourage you to take the time you need to recharge. The accrual rate increases at every anniversary until you hit 5 years of service.
Sick Time: Your health is essential, and we offer 96 hours of sick time in your first year to ensure you have the support you need when facing health-related challenges. This also increases annually up to 4 years of service.
Life Insurance: (100% paid benefit) Your loved ones' security is important, and we provide life insurance coverage equivalent to your annual salary, paid by the employer. You have options to increase the amount as a buy-up option.
401(k) with Match: Secure your financial future with our 401(k) plan, and take advantage of the company match to help you save for retirement. We do have a match program.
Vision Insurance: We've got your vision covered with our vision insurance plan, ensuring you have access to regular eye care.
Short-Term Disability: In the event of a short-term disability, you can rely on our disability insurance to help you during your recovery.
Accident Insurance: Accidents happen, and we offer accident insurance coverage to assist you in unforeseen circumstances.
Cancer Policy: Your health is our priority, and we provide additional coverage through a cancer policy to support you in challenging times.
Remote Work: We understand the value of work-life balance and offer one optional remote work day each week, allowing you to work from the comfort of your home. In positions that do not require 100% on-site work. Example: Safety Advisor's are 100% in person.
Work Cell Phone: Stay connected with a work cell phone provided by the company, enabling smooth communication and collaboration. This is provided to certain positions that require communication off-site.
EAP Program: We offer a free employee assistance program to assist with free counseling, financial assistance and more.
FSA: Flexible Spending Account available for medical and dependent care. We allow the IRS maximum to be added to the card.
Employee Discount Program: We have an outstanding discount program! The program currently offers many discounts that can be shared with your family. Discount concerts, vacations, Sam's Club memberships, health, fitness & beauty, and more!
Financial Wellness Program that includes Loans: We offer a benefit that helps you achieve financial wellness and learn many budgeting and financial courses. Once you complete the course, you may qualify for a short-term loan with the financial wellness company!
We love being able to offer outstanding benefits and we continue to keep our eyes open for more ways to show our appreciation to our employees!
Salary : $20