What are the responsibilities and job description for the Hotel General Manager position at Homewood Suites Louisville East?
The beautiful, warm, and welcoming Homewood Suites is a high performing hotel that remains in the top 10 of 534 hotels in its brand for overall customer service and cleanliness. Also, their current Trip Advisor rating of #2 continues to climb. We are seeking an experienced General Manager to lead our team of stars. You must be a motivator and enthusiastic about providing service excellence.
The salary range is $70,000.00 - 80,000.00 annually with achievable bonus potential.
Responsibilities to include:
Developing the annual hotel operating budget, implement and monitor the final budget monthly. Analyze monthly Profit and Loss statements, account for and report variances.
Oversees all property sales activities including soliciting new and existing accounts, develops promotional ideas for review and approval, and maintain constant awareness of the local competition's rates and occupancy.
Ensure the highest quality of standards for guest services, room cleanliness and maintenance of facility. Inspect the property daily and implement action to ensure the safety and comfort of guests and associates from injury or illness.
Recruit, interview, hire, and manage all staff. Provide feedback and assistance to enable associates to achieve the highest standards of work performance. Develop associates by delegating responsibilities, support training and assist with promotional opportunities within the company. Prepare staff schedules and payroll. Maintain daily check on payroll performance and take positive action to correct high payroll cost. Conduct and oversee weekly staff and department meetings.
Ensure guest satisfaction by soliciting feedback from existing customers daily; personally respond to guest correspondence and greeting in-house guests as possible.
Prepare forecasts, labor and other reporting and ensure that all reports are submitted to the appropriate corporate department on a timely basis.
Responsible for revenues and the accurate reporting of. Prepare and make deposits. Collect, follow-up and ensure A/R balances are at a minimum. Approve or receive approval for purchases and repairs. Solicit bids from vendors for services.
Participate in local civic and professional organizations to enhance the visibility and reputation of the property and increase sales.
Operational knowledge and experience in all phases of hotel management including sales, human resources, budgeting, accounting, and forecasting.
Must have excellent verbal and written communication skills, training skills, time management skills and problem-solving skills. Must be able to delegate and multi-task. Must be proficient in Word and Excel.
Salary : $70,000 - $0