What are the responsibilities and job description for the Guest Service Agent position at Homewood Suites Mobile Daphne?
Join Our Team at the Homewood Suites by Hilton Mobile Daphne.
Homewood Suites by Hilton Mobile Daphne is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.
About Us:
At Homewood Suites Mobile East Bay Daphne, we offer more than just a job – we offer the opportunity to be part of a team that values your growth and success. Located just off I-10 and close to downtown Mobile, our all-suite hotel provides a comfortable and engaging work environment. You’ll have the chance to make a real impact by delivering exceptional service, all while working alongside a supportive team. If you're passionate about hospitality and are looking for a place where your efforts are truly valued, we’d love for you to join us at Homewood Suites Mobile East Bay Daphne.
Why This Role?
Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Homewood Suites Mobile Daphne offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What’s In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more
Key Responsibilities for the Full-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:
- Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
- Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
- Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
- Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
- Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
- Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
- Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
- Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
- Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
- Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We are Looking for in a Full-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:
- Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
- Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
- Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
- Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
- Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
- Hospitality or Front Desk Experience
- A high school diploma or equivalent
- Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability
Applicants should have flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/hotels/mobhmhw-homewood-suites-mobile-east-bay-daphne/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Mobile Daphne, Alabama Apply today!
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/hotels/mobhmhw-homewood-suites-mobile-east-bay-daphne/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Mobile Daphne, Alabama Apply today!