What are the responsibilities and job description for the BDC SERVICE position at Honda of Downtown Los Angeles?
Customer Service Center Representative
Los Angeles, CA
As one of the largest Honda dealerships in the country we are looking for outstanding team members to join our CUSTOMER SERVICE CENTER.
There has never been a more exciting time to begin a career – we just opened a new state-of-the-art building in downtown Los Angeles.
Pay Range: $16.78-$17.00
We are looking for a dynamic, high-performing, and fun-loving people.
You will be the front line of the sales and service process – the first person that a potential client speaks with. A courteous and helpful first impression sets the stage for a seamless car buying and/or service and parts experience for our clients.
Strong organizational and follow-up skills are key, as well as a competitive and a friendly personality.
What Your Day Looks Like
- Utilizing a script, answering outbound and inbound calls, texts and emails with a friendly and positive attitude.
- Handle customer feedback with integrity and poise, involving additional individuals for a speedy resolution.
- Responsible for accurately tracking customer interactions and information in our customer database management system.
- High moral and ethical standards at all times.
- Thrive on change while remaining highly organized, optimistic and coachable.
WE OFFER:
- Excellent medical, dental and vision options.
- Life insurance.
- Paid time off.
- Employee discounts.
- Paid training.
- Great culture.
- High energy work environment.
- Opportunity for career growth.
- Very busy dealership.
- State-of-the-art facility with tremendous opportunity for growth and fast career advancement.
Minimum Qualifications
- Bilingual – English/Spanish.
- Excellent phone/written/verbal communication skills.
- Strong problem solving skills and ability to thrive under pressure.
- A motivated, driven and self-starting attitude.
- Ability to work in a fast paced, team environment.
- Ability to multi-task, take initiative, prioritize, and manage time effectively.
- Ability to pass pre-employment background check and drug test.
Preferred Qualifications
- Previous automotive dealership experience is a plus.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace
Salary : $17 - $17
