What are the responsibilities and job description for the Business Development Manager (BDC Manager) position at HoneyCar CVL - Charlottesville?
HoneyCar, the Sweetest way to grow your career!
About HoneyCar
HoneyCar is an exciting tech-driven used vehicle dealer. We have four locations across Florida and Virginia, buying and selling thousands of used vehicles per year. We blend state-of-the-art technology with a process-driven human touch to deliver a unique car-buying experience. We are are a forward-thinking, disciplined, bold, and constantly improving company. Through transparent pricing and a seamless shopping experience, we do "Car Buying/Selling without The Sour".
HoneyCar believes happy employees create happy customers and strives to be a "Best Company To Work For." If you're looking for an exciting opportunity to help build a company, learn new skills, and continually improve operations, this is the place for you!
Core Values: Growth Minded - People-Centered - We Own It - Driven For Success
About the position
As the BDC Manager, you will ensure customers experience The Sweetest Way To Buy or Sell Your Car™ by overseeing the CRM, coaching teams, and driving appointment production. The BDC Manager must be willing to follow a structured daily routine, implement processes, drive production, and coach and hold salespeople and BD Reps accountable.
Benefits
- Daily training, coaching, and mentoring
- Access top-tier industry software
- 401(k) Plan
- Medical/Vision/Dental Package
- Long & Short Term Benefits
- Life Insurance
- Paid Training
Responsibilities
Manage the production of internet leads
Maintain and fix internet processes
Train, coach, and lead teams
Answer customer calls and establish follows-up with sales appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
Prior automotive management experience
Excellent teammate with a collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
Schedule
- 5 Day work week
- Off Sundays
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
