What are the responsibilities and job description for the Customer Service Rep position at HOOD CONTAINER CORPORATION?
Our Story: Hood Container Corporation is a family-owned, mill to market company specializing in container board and Kraft paper, corrugated boxes, high graphic displays and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last ten years Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation, while operating as a boutique business building close relationships with our customers.
JOB TITLE: Customer Service Rep DEPARTMENT: Customer Service
REPORTS TO: Customer Service Manager PAY SCALE: Salary
JOB SUMMARY: Assembles all components necessary for implementation of customer orders in a timely manner.
Liaison between customers and outside sales force, enter orders in required time frame, initiate printing plate/cutting die requirements, communicate schedule changes to customers and sales force as required. Participate in new business meetings and continuous training, determine best day delivery for customers, generate sample requests. Maintain correspondence files, exercise discretion and independent judgement for quantity break pricing. Prepare formal quotes, maintain master files and inventory records, prepare requisitions for outside purchases. Must have the ability to understand order entry system. Possess basic math skills, good communication and organization skills. Must be able to interact and work closely with coworkers and customers. Must have a positive attitude and be able to work in a stressful atmosphere. Occasionally visit customers and perform all other duties as assigned by manager.