What are the responsibilities and job description for the Central Scheduling Representative position at HOPCo?
Join our Team at Premier Orthopaedics!
Title: Central Scheduling Representative (CSR)
Location: King of Prussia, PA
Schedule: Monday-Friday, 8:00am-4:30pm
About Us:
Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70 physicians dedicated to providing exceptional care across the Greater Philadelphia area. With a team of nearly 1,000 employees, we thrive in a supportive environment that prioritizes collaboration and patient satisfaction.
What We Offer:
- Comprehensive benefits, including medical, vision, and dental plans, 100% employer-paid life insurance, and a 401(k) match.
- Generous paid sick and vacation time.
- 7 Paid Holidays per year.
- Flexible work hours.
- Excellent opportunities for growth and advancement.
- Employee referral reward program.
Central Scheduling Representative Summary: The Central Scheduling Representative (CSR) is responsible for registering patients and scheduling appointments over the telephone while delivering service "with a smile." This position requires a person with outstanding customer service skills. You must be able to be patient and empathetic while being efficient, accurate and effective when registering patients and routing to the preferred physician in the preferred office.
Position Responsibilities:
- Screen patients to establish the urgency of their condition and coordinate appointments within the appropriate time frame.
- Conduct comprehensive patient interviews and enter accurate information for each patient into patient management system.
- Coordinate appointments with appropriate physicians in patients’ preferred office locations (70 physicians and 50 office locations throughout Greater Philadelphia and South Jersey).
- Screen patients for insurance to ensure that we accept their plan and advise of patient responsibilities prior to appointments (ie: referrals, co-pays, etc.)
- Maintain and protect the patient’s confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
- Confirm patient appointments and answer telephone inquiries with accuracy.
- Ensure complete and accurate patient registrations.
- Be willing to assist in other areas/departments when time permits.
- Other tasks as assigned or requested
- Maintain and protect patients’ confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
Job Requirements:
- High school diploma/GED required
- Possesses patient registration experience; experience with Medicare, private health insurance & worker’s comp insurance preferred.
- Resourceful and able to ask appropriate questions in order to provide callers with an excellent experience.
- Excellent data entry and spelling skills.
- Self-motivated; able to work well independently and as a team.
- Ability to multi-task and prioritize.
- Strong decision-making skills.
- Excellent customer service to callers.
- Speak with confidence in a pleasant & professional manner.
- Be thorough, while effective and efficient.
- Possess a strong work ethic and excellent attendance record.
- Bilingual (Spanish) a plus, but not required.
