What are the responsibilities and job description for the Pharmacy Technician position at Hope Family Health?

Job Description

Position Description – Pharmacy Technician

Original Board Approval Date

10 / 12 / 2016

Reports to

Pharmacy Services Manager

Dual Supervisor

Director of Pharmacy Services

Division

Pharmacy Services

Exempt / Non-Exempt Status

Non-Exempt

Security Roles

JOB SUMMARY : The Pharmacy Technician is a vital member of the pharmacy team, providing essential support to pharmacists in the delivery of safe and effective pharmaceutical care. This position involves various responsibilities, including medication preparation, inventory management, customer service, and administrative tasks. The Pharmacy Technician plays a crucial role in ensuring accurate prescription processing, promoting medication safety, and delivering excellent customer service to patients and healthcare professionals.

PRIMARY DUTIES AND RESPONSIBILITIES :

Prescription Processing : Assist in the processing and preparation of prescription orders under the supervision of a licensed pharmacist. Accurately enter prescription information into the pharmacy computer system, ensuring all necessary details are captured and documented.
Medication Dispensing : Prepare and dispense prescription medications, including counting, measuring, and packaging the appropriate quantities. Ensure accuracy in labeling and verifying that the dispensed medications match the prescription orders.
Inventory Management : Assist in maintaining pharmacy inventory levels by monitoring stock, restocking medications, ensuring proper storage conditions, and performing regular inventory checks. Rotate stock to ensure proper medication utilization and disposal of expired or damaged products.
Customer Service : Provide friendly and professional customer service to patients and healthcare professionals. Assist customers by answering inquiries and addressing any concerns regarding prescription medications or health-related products. Ensure questions are appropriately routed to a licensed pharmacist when clinical judgment is required.
Prescription Filling : Retrieve medications from shelves, count, and label them accurately, and package them securely. Prepare prescription orders for final verification by a pharmacist and ensure timely delivery to patients.
Medication Reconciliation : Assist in conducting medication reconciliation processes to ensure accurate medication histories for patients. Collaborate with healthcare providers and patients to gather necessary information and resolve discrepancies.
Insurance and Billing : Process insurance claims and facilitate the billing process for prescription medications. Verify insurance coverage, obtain prior authorizations if required, and communicate with insurance providers to resolve any issues.
Pharmacy Operations Support : Perform various administrative tasks, such as maintaining patient records, filing prescriptions, answering phone calls, and organizing paperwork. Ensure confidentiality and adherence to privacy regulations when handling sensitive patient information.
Compliance and Safety : Adhere to all relevant laws, regulations, and pharmacy policies governing the practice of pharmacy. Follow proper procedures for handling controlled substances, maintaining accurate records, and ensuring compliance with medication safety protocols.
Continuous Learning : Stay updated on pharmacy practices, new medications, and industry developments through training programs, workshops, and self-directed learning. Seek opportunities for professional growth and development.

Certified Pharmacy Technicians may also :

Transfer prescriptions to and from other pharmacies.

Take verbal prescriptions and / or obtain clarification for written, electronic, or faxed prescriptions from prescribers / prescriber ’s staff.

Update patient information, medication list, diagnosis codes, etc. in patients electronic medical record as appropriate based on medical records, prescription fill history, etc.

Administer immunizations to patients under the supervision of an Immunizing Pharmacist and upon completion of an appropriate certificate program.

OFF-SITE WORK :

Off-site work may be required primarily by certified pharmacy technicians but occasionally could include non-certified pharmacy technicians.

This position has the option to work off-site with the permission of the supervisor. Tasks that may need to be done off-site would include, but not limited to :

Administrative tasks for pharmacy operations

Script Data Entry and / or answering pharmacy phone calls remotely.

Attending conferences / meetings, complete trainings, etc.

SKILLS / QUALIFICATIONS :

Having a Pharmacy Technician Certification (CPhT) and previous pharmacy experience is not required but is strongly desired.

Maintain current and active certification (CPhT) or registration in the state of Tennessee.

Strong knowledge of pharmacy operations, prescription processing, and medication terminology.

Proficiency in using pharmacy software systems and technology for prescription processing and inventory management.

Excellent attention to detail, accuracy, and organizational skills.

Effective communication and interpersonal skills to interact with patients, healthcare professionals, and colleagues.

Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.

Understanding patient confidentiality and commitment to maintaining privacy and security of health information.

Be able to understand and operate necessary computer equipment and software programs.

Must have the ability to receive, interpret and follow verbal and written instructions. Ability to speak a foreign language helpful.

Staff may frequently encounter situations that require independent problem solving and decision making.

Requires time management and organization skills.

Strong interpersonal skills are essential with an emphasis on written and verbal communication that focuses on customer service.

The ability to work as a part of a TEAM – as a part of the pharmacy staff, as well as a part of HOPE.

Requires sufficient visual acuity to be able to read and write and operate equipment common to this position.

Required to read, write, and speak English with the ability to speak a foreign language helpful.

Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone.

Occasionally lifts items weighing up to 25 pounds.

Note : This job description is intended to convey information essential to understanding the scope of the Pharmacy Technician position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, as other duties may be assigned as needed.

This job description follows the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.

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