What are the responsibilities and job description for the Case Manager position at Hope Harbor, Inc.?
JOB TITLE: Case Manager
SUPERVISOR’S TITLE: Program Manager
General Summary: The Case Manager position is responsible for creating a welcoming environment and be able to maintain a professional, kind, calm attitude for all of those engaging with Hope Harbor. As well as providing intensive case management to Hope Harbor clientswhich includes assessments, budgeting, referrals, education, and providing information about availablecommunity resources. This work is required to be documented through Clarity, a Homeless ManagementInformation Software (HMIS).
Qualifications:
- Pass a complete series of background checks.
- Possess an Associate’s Degree in Human Services or a related field, preferably with a Bachelor’s Degree, or equivalent experience.
- Current CPR and First Aid Certification, or the ability to obtain these within thirty (30) days of being hired.
- Be capable of accurately following written and verbal instructions.
- Possess the ability to communicate effectively; orally, typed, and written.
- Ability to be reliable and punctual.
- Ability to work with persons in need in a compassionate and dignified manner.
- Ability to maintain resident, staff, and volunteer confidentiality.
- Must be able to work independently with a minimum amount of supervision.
- Knowledge of computers and software, and the ability to accurately enter data within specific time deadlines.
- Ability to carry on-call cell phone on a rotating basis
Provide Individualized Case Management
Provide intensive case management to residents that include identifying and setting goals &
monitoring client progress in achieving case plan goals. Develops individual case plans with
each family based on identified needs, information from assessments, and provides support
in reaching goals. Will document progress towards case goals and progress in our education
program. For families in shelter, assures families are following rules and regulations of
Hope Harbor programming. For those housed out of shelter, ensure they follow program
guidelines. Assists with employment readiness and retention, creating a debt repayment
plan, establishing individual family budgets. Candidate must be knowledgeable about
housing and education information in the community. Case managers may be asked to
facilitate education classes as part of Hope Harbor’s education programming. Case manager
will be responsible for linking residents to available community services in the area
including; but not limited to, housing, medical, mental health, child care, and financial
assistance.
Link Clients to Community Resources
Case manager will be responsible for linking clients to available community services in the
area including; but not limited to, housing, medical, mental health, child care, and financial
assistance.
Complete Accurate and Timely Documentation
Document case management in digital and physical files. Track statistics on client entrance,
exit, and program information. Follows expectations, timelines, and requirements of
Homeless Management Information System data entry.
Cross-Training
Candidate will cross-train with different departments to ensure an understanding of Hope
Harbor’s programming. This includes job shadowing, staff meeting attendance, and a focus
on communication
Professional Skills: Candidate will report for work on time or provide advance notice of
need of absence, efficiently produce quality work and within deadlines with minimal
supervision, manage workload effectively, have excellent communication skills – both
written and oral, engage in active listening with clients and co-workers, make thoughtful,
well-reasoned decisions and exercise good judgement, take initiative on projects and tasks,
identify problems and find solutions, contribute to an atmosphere of respect and make
valuable contributions to help the team meet our mission.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $16