What are the responsibilities and job description for the IT Support Staff position at Hope House, Inc.?
If you are looking for a challenging and rewarding career, Hope House is the place for you! If you are seeking a fulfilling career, with numerous opportunities to make a REAL difference in the lives of people, we want YOU!
Hope House is a substance abuse treatment provider who strives to save lives, recover hope and restore families to those suffering from Substance Abuse Disorder. We are committed to making sure that all staff members feel like they make a difference and are a part of our team!
Hope House Inc. has a reputation as one of the top employers in the Greater Capital Region of New York.
Hope House is offering a Sign-On Bonus to qualified candidates hired as new employees to fill various part-time and full-time positions.
To be eligible for the Sign-On Bonus, the employee must not be considered a temporary employee. In addition, employees are eligible for the bonus one time only. Candidates will receive 50% of the bonus upon their second paycheck, and the remainder upon successfully completing their probationary period of employment with Hope House. The total amount of the Sign-On Bonus is as follows:
$750 (work an average of at least 40 hours per week)
$375 (work an average of between 20-39 hours per week)
$188 (work less than 20 hours per week)
Please note that all Sign-On Bonuses will be subject to lawful withholdings and deductions. Hope House reserves the right to discontinue the Sign-On Bonus at any time at its discretion.
Shift: This is a Full-Time position.
Position Reports to:Maintenance & Purchasing Manager
Job Status: Non-Exempt/Hourly
Compensation: up to $24.96
Essential Duties/Responsibilities:
- Provides technical support to end-users in a timely and professional manner, including diagnosing and resolving hardware and software issues.
- Install and configure computer software and hardware.
- Troubleshoot and resolve network connectivity issues, including working with internet service providers and telecommunications vendors.
- Develop and maintain documentation for hardware and software configurations, procedures, and user guides.
- Provide training and support to end-users on software applications and computer usage.
- Administer and maintain network and application end user accounts, permissions, and access rights.
- Maintains client confidentiality as per 42 C.F.R. Part 2 and 45 C.F.R. Parts 160 &164 (HIPAA).
- Adheres to the CASAC Canon of Ethical Principles and the Justice Center Code of Conduct.
- Participates in mandatory training as scheduled.
- Stay current with industry trends and advancements in technology.
Education and Training:
- Degree in Computer Science, Information Technology, or related field preferred.
- 3 years of experience in IT support or related field preferred.
- Excellent problem-solving and troubleshooting skills.
- Excellent communication and customer service skills.
- Strong technical knowledge of computer hardware, software, and networking.
- Ability to work independently and in a team environment.
- Ability to prioritize and manage multiple tasks simultaneously.
- Physical Demands:
- This position may require lifting and carrying up to 50 pounds, as well as extended periods of sitting, standing, and working at a computer.
- 11 paid holidays per calendar year
- Health, Vision, and Dental Insurance
- A generous employee contribution towards your benefits
- Benefit Buyout option if coverage is waived
- Company funded Retirement Plan
- 401k option to further save for retirement
- Flexible Savings Account offering pretax savings advantage for your uncovered medical and child care expense
- Vacation, Personal, and Sick Time
- Company funded life and short-term disability insurance
- 40% Maria College Tuition Discount for eligible degree programs
- Discounted CASAC certification programs
- Tuition Reimbursement Program
