What are the responsibilities and job description for the Account Specialist position at Horizon Air Freight?
Location: Inwood, NY
Employment Type: Full-Time
Are you passionate about delivering exceptional customer service and ensuring smooth global operations? Join our team as an Account Specialist, where you'll play a key role in coordinating international shipments and supporting clients with precision and care.
What You'll Do
- Communicate with global agents to select carriers and determine optimal routing for shipments.
- Calculate volume, weight, and dimensions using both metric and imperial systems.
- Prepare accurate shipping cost quotations and create billing for approval.
- Provide outstanding customer service via email and phone, handling inquiries and requests promptly.
- Monitor shipments from origin to destination, ensuring timely delivery.
- Maintain and update client SOP requirements.
- Assist with special projects as assigned.
What We're Looking For
- Experience: 3 years in a similar or related role.
- Strong verbal and written communication skills.
- Knowledge of shipping regulations and dangerous goods handling.
- Excellent organizational skills with the ability to multitask and meet tight deadlines.
- A positive, team-oriented attitude and passion for customer service.
Education
- High school diploma required; industry certifications are a plus.
Why Join Us?
We offer more than a job-we offer a career path. You'll join a collaborative team that values precision, innovation, and customer success. Expect a dynamic work environment, opportunities for professional growth, and the chance to make a real impact on global operations. Our culture emphasizes teamwork, continuous learning, and delivering excellence for our clients
Benefits:
Eligibility to enroll in the health insurance plans (medical, dental, vision) 30 days after your
date of hire.
- 401k / retirement plan, with company match of 50% up to 10%
- Life Insurance, Long Term Disability, Short Term Disability, Critical Illness, Identity Theft
Protection available for enrollment
E-Verify Notice:
We participate in the U.S. Department of Homeland Security's E-Verify program to confirm employment eligibility. All new hires will be required to complete the E-Verify process as part of onboarding.