Financial Interview Specialist

Hours: Full-time (37.5 hours per week), Monday through Friday, 8:30 a.m. – 5:00 p.m.

Location: Bedford VA, 24523

Compensation dependent on experience

Position Summary

The Financial Interview Specialist conducts financial interviews with individuals to ensure accurate billing based on available resources. Responsibilities include one-on-one work with individuals to complete financial interviews, verify insurance coverage, including Medicaid, and assist customers with billing inquiries.

Required Education and Experience

• High school diploma / GED
• One (1) to two (2) years of related work experience or an equivalent combination of education and experience that provides the required knowledge, skills and abilities.

Related Knowledge, Skills and Abilities

• Knowledge of billing procedures/policy compliance for social service departments, courts, hospitals, employers, insurance carriers, and referring agencies.
• Knowledge of available federal, state, and local benefits.
• Knowledge of the principles, procedures, and techniques related to financial intakes, client billing, Medicaid, Medicare, and commercial insurances.
• Knowledge and understanding of the Department of Social Services rules and regulations.
• Exceptional attention to detail. Ability to record accurate data and complete documentation within established expectations and by communicated deadlines.
• Excellent phone and email etiquette.
• Excellent active listening skills.
• Ability to analyze situations accurately and develop appropriate responses or techniques.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written. Actively listens to what others are saying to achieve understanding.
• Ability to use tact and diplomacy when dealing with the needs, problems, and/or concerns of the other departmental staff, outside agency personnel, and/or the public.
• Ability to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments (e.g., and personnel related issues, projects).
• Ability to communicate effectively in order to facilitate appropriate financial admissions and relay information to others as part of a team.
• Ability to use a computer to input data, access information, and/or create materials and documents using a variety of software applications.
• Ability to perform interviews in order to obtain information and to formulate appropriate responses.
• Ability to manage time to ensure multiple competing deadlines are met.
• Ability to promote positive, collaborative, and professional working relations among co-workers and representatives in the community.
• Ability to record data accurately and complete documentation within established expectations and by communicated deadlines.
• Ability to respond effectively to changes in the work environment in a positive and professional manner.
• Ability to work in and contribute to a collaborative team environment.
• Ability to work independently with minimal supervision.
• Ability to drive and must possess a valid Virginia driver’s license. May be required to travel to different Horizon worksites during the day based on operational needs or provide admin support at other locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.
• Willing and available to work modified schedules (weekends, holidays, etc.) as required.

Horizon Environment

Horizon Behavioral Health Community Services Board (CSB) is located in the beautiful heart of Central Virginia. Whether your passions be hiking the Appalachian Trails, kayaking the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg Virginia offers small-town southern charm with an active culture of music festivals, outdoor activities, world-class performing arts and a revitalized downtown that placed it at the top of the list by Reviews.org as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in Lynchburg’s 2021 Giving Back Award, Best of Lynchburg for Counseling Services for multiple consecutive years and named Best Place to Work by Lynchburg Business Magazine in 2023, and again in 2024!

The Best Benefits for Those Who Take Care of the Community

We’re proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community through the year. Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

To Apply – Please visit our online career center at https://www.horizonbh.org/careers/

Horizon Behavioral Health is an Equal Opportunity Employer (EOE).