Customer Service Representative

About Us

Horn USA is seeking a dedicated and efficient Customer Service Representative to join our team. We are looking for a professional who demonstrates exceptional organizational skills, maintains a consistently positive attitude, and shows outstanding attention to detail. The ideal candidate will thrive in a fast-paced environment and possess the ability to manage multiple tasks seamlessly.

In this role, you will be responsible for accurately processing purchase orders and responding to customer inquiries over the phone, ensuring their questions and concerns are addressed promptly and effectively. Your commitment to providing exceptional service will be key in helping us maintain our high standard of client satisfaction.

Join Horn USA and contribute to delivering unparalleled support that exceeds customer expectations!

Overall Responsibility:

· Service customers by keying purchase orders and communicating information to customers via phone or fax.

Key Areas of Responsibility:

· Enter customer Purchase Orders into SAP operating system for Domestic and International customers

· Confirm correct information within POs

· Contact customer via phone or email on any order issues

· Answer overflow incoming calls, and direct calls to other internal personnel if necessary

· Scan documents into SAP

· Shred sensitive documents

· Other duties as assigned

Qualifications:

· 1-2 years Customer Service experience

· Proficiency in data entry – accuracy and speed a must

· General computer knowledge

· Excellent verbal and written communication skills

· Professional phone skills

· Detail-oriented

· Ability to multi-task

· Well-organized

· Must be a team player

· Knowledge of small-package freight terms

· High School diploma required

· Manufacturing experience a plus

· Previous SAP experience a plus

Physical Requirements:

· Job duties are performed in climate-controlled office environment

· Ability to sit for extended periods

· Some standing and walking required

· Very light lifting – reams of paper, boxes of envelopes

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Ability to Commute:

• Franklin, TN 37067 (Required)

Work Location: In person

Salary : $19