What are the responsibilities and job description for the Ticket Office Ambassador (Part-Time) position at Hornets Basketball, LLC?
Position Overview
Join the Hornet’s Sports & Entertainment Ticket Office Team as a Part-Time Ticket Office Ambassador. We are looking for hardworking and results oriented Ticket Ambassadors to provide spectacular service to all patrons.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.
Essential Duties and Responsibilities
- Provide a high level of customer service to all Spectrum Center guests.
- Operate Ticketmaster ticketing system programs including TM1 Sales, TM HOST & Archtics
- Process single ticket sales and distribute will call tickets for events.
- Answer questions regarding ticket availability, prices, present and future events, seating configurations, and arena policies.
- Provide fans with information, education and troubleshooting for all mobile ticketing questions.
- Verify/Scan tickets for authenticity and proper date, time, and event.
- Work to resolve issues in a professional and timely manner.
- Maintain accurate records of all ticket sales and reconciliation.
- Keep a strong understanding of all areas of Spectrum Center
- Other duties as assigned.
Requirements
- High School Diploma/GED and interest to work in events and/or sport management
- Must be 18 years of age or older
- Must pass criminal background check
- This is a part-time non-benefit earning position; hours include days, nights, weekends and possibly holidays.
- Ability to stand/sit for extended periods of time, bend and other duties associated with different sport and entertainment events is desired
- Must be able to lift up to 50lbs or push up to 70lbs unassisted.
- Demonstrate customer service skills strongly desired.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.