What are the responsibilities and job description for the Business Operations Assistant position at Hospice of Michigan?
The Business Operations Assistant is responsible for administrative and clerical support of the patient care team to ensure efficient, effective day-to-day operations within the team office(s). Gathers necessary information to successfully begin, support and/or complete defined administrative and clerical operational processes Accurately enters all appropriate information into electronic documentation system(s) in a timely manner. Adheres to defined follow-up protocols for internal and external customers not requiring immediate assistance but having service needs that must be met and/or are unresolved.
Works collaboratively with all levels of staff. Specifically with team members, care delivery staff, call center staff, patient financial services, contracting services and administrative staff. Frequent contact with patient, families, volunteers and the community.
Qualifications:
High School Diploma or equivalent required. One (1) to two (2) years' clerical experience with increasing level of responsibility required, telephone related experience, highly preferred. Previous health care experience preferred. Computer literate with basic Microsoft Office Word and Excel skills required.
