Hospice Sales and Marketing Manager

Description

Hospice of San Joaquin is the oldest not-for-profit hospice of 40 years.  We serve all of San Joaquin and Stanislaus Counties.  We are committed to continuing to be the leader in ensuring the quality of the journey, from a serious illness to the end of life, and to honor our mission by honoring life by ensuring patients and their Caregivers are the focus of everything we do.  We seek a Dynamic, self-motivated Hospice Sales and Marketing Manager who thrives in a fast-paced environment and supports our mission.

**Per Federal Health Care Worker Vaccine Requirements, all employees must be fully vaccinated and received booster against  COVID-19 or be approved for a valid religious or medical exemption.  Anyone hired by the company must provide proof of their COVID-19 vaccine and booster before they can begin employment.  

POSITION PURPOSE/SUMMARY: 

Under the direction of the Director of Development and Marketing, the Hospice Care Consultant serves as the liaison between Hospice of San Joaquin (HSJ) and healthcare professionals in hospitals, long-term care facilities, assisted living communities, and physician offices within the greater San Joaquin County.  While doing so, identifies key personnel in each office, and builds and maintains relationships by providing HSJ Hospice education and appropriate educational materials for referrals of hospice-appropriate patients. The success of this position derives from the provider relationships that result in referrals of hospice-eligible patients.  

ESSENTIAL DUTIES AND RESPONSIBILITIES/ACCOUNTABILITY

• Demonstrate proficiency in knowledge of the holistic philosophy of end-of-life care, and HSJ programs and services.
• Create marketing plans for assigned territory and is accountable for the goals of that plan.
• Expected to contribute to the development and improvement of marketing and educational materials for presentations.
• Determine and meet with potential referral sources who influence or make referral decisions, then contact and educate about HSJ services. This will include preparing regularly scheduled visit rotations and outreach goals on how to increase referrals and maintain facility contacts. 
• Maintain daily documentation, including daily and weekly call schedules. Record all vital information including names, topics, follow-up needed, and expenses incurred.
• Perform non-clinical education with patients and their families regarding hospice services and completion of consent forms.
• Coordinate and conduct presentations on end-of-life care to healthcare professionals and the general community. Coordinate general community education and outreach activities (e.g. health fairs, United Way campaign, etc.) to promote HSJ programs and services.
• Promote public relations in all activities of the organization (e.g. fundraising events, ongoing promotions, new programs).
• Develop and foster relationships with existing referring and non-referring physicians and other healthcare providers providing them with information on HSJ end-of-life care services.
• Provide training and education for Case Managers, Discharge Planners, Social Workers, and other key personnel within healthcare facilities on HSJ end-of-life care.
• Provide in-service education to contracted facilities with a hospice R.N. educator, as needed, to promote education on hospice care to foster positive working relationships and increase referrals from the facilities.
• Demonstrate proficiency in small and large group presentations.
• Research current trends in end-of-life care, and update educational materials used.
• Meet regularly with Director to discuss recent activities, propose goals, develop plans to increase outreach and referrals, and approve marketing materials for assigned territories. Revise weekly plans accordingly.
• Be prepared to experience medium to heavy lifting, extreme outdoor weather conditions, and considerable time traveling in a motor vehicle, along with some evening and weekend work, all of which are necessary to perform the essential functions of this position.
• Participate in continuing education, scheduled Community Education meetings and training sessions to promote professional and personal growth. Stay updated on medical policies and changes in healthcare communities.
• Serve as a persuasive and proactive advocate for patients and caregivers who are in need of hospice care and grief and loss services.
• Maintains patient and family confidentiality within regulatory parameters and is respectful of patient belongings and environment of care.

Qualifications

EDUCATION AND/OR EXPERIENCE:

• Experience in program development, public relations and customer service, community outreach, and marketing is desirable.
• Familiarity with current Medicare and Medical Hospice certification processes is desirable.
• Familiarity with hospice philosophy and issues on death and dying, and current principles of pain and symptom management.

1. College degree required or equivalent work experience in Healthcare, preferably Hospice Care.

2. Computer literate with Microsoft Word (required) and Excel (Desirable)

In addition:

1. Marketing experience a plus.
2. Ability to set priorities, and ability to organize and work independently.
3. Committed to the philosophy and goals of the hospice program.
4. Ability to communicate effectively verbally and in writing.
5. Ability to learn and assimilate the Netsmart computer software program.
6. Ability to work in a team setting, as well as independently 

PRE-EMPLOYMENT REQUIREMENTS:

1. Health Screening
2. TB Screening
3. Drug Screening
4. Hepatitis B Series offered
5. Background Check
6. Reference Check
7. Copy of COVID-19 Vaccination(s) and Booster record
8. Copy of current flu vaccination or sign a declination form.

CERTIFICATES, LICENSES, REGISTRATION:

1. Possess reliable transportation, which may be used in the course of work, and have a valid California driver’s license with an acceptable DMV driving record.

2. Proof of auto insurance and current auto registration.

KNOWLEDGE AND SKILLS REQUIRED:

1. Must be able to function autonomously with flexibility and confidence and have the ability to function in an interdisciplinary team setting.

2. Must possess good time management skills and demonstrate excellent communication skills and the ability to deal with difficult and complex situations.

3. Demonstrated ability to function independently and with minimal supervision.

4. Possess excellent communication skills.

5. Possess the ability to establish and maintain a positive working relationship with both Administrative and clinical staff. 6. Proficiency in word processing and software programs

We offer a great benefits package to our staff such as:

• Competitive hospice industry compensation
• Benefits package with multiple plan offerings and generous employer contribution
• 401(k) Retirement plan with employer match
• AFLAC insurance plans
• Flexible Spending Account (FSA)
• Fitness Center membership discount
• Employee Assistance Programs (ESP)
• Supportive work culture which encourages work-life balance
• Paid Time Off (PTO)
• Monthly mileage reimbursement
• Employee Referral Program

If you are interested in being part of a dynamic team and helping us continue to be the leader in ensuring the quality of the journey, from a serious illness through end of life, and to honor our mission by honoring life by ensuring patients and their Caregivers are the focus of everything we do, we encourage you to apply.  To learn more about Hospice of San Joaquin, please visit our website at:  www.hospiceofsanjoaquin.org

Salary : $76,669 - $79,768