Volunteer coordinator

Brunswick, GA 31525

Under the general direction of the Chief Clinical Officer, the Volunteer Coordinator supervises volunteer workers and provides direction, coordination, and consultation for all volunteer functions within the organization to help strengthen public or private programs and to involve a community of supporters.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Develops, promotes, and maintains a wide range of volunteer opportunities within the organization.
• Recruits, interviews, and places applicants for volunteer work and conducts or coordinates their training.
• Reviews written reports and observes work activities of volunteers to evaluate performance.
• Informs volunteers of policies, procedures, and standards of volunteer service.
• Confers with volunteers to resolve grievances and promote cooperation and interest.
• Organizes and participates in volunteer recognition programs.
• Maintains accurate records and provides timely statistical and activity reports on volunteer participation.
• Supports Hospice of the Golden Isles community events and coordinates volunteer support of those events.
• Provides educational opportunities to volunteers as needed.
• Stays current with NHPCO and Hospice guidelines and regulations pertaining to volunteer services.
• Maintain up to date records using the EMR system so problems, plans, actions and goals are accurately and clearly stated according to HGI policies, best practice and regulatory requirements.
• Successfully completes the annually required in-service as assigned.
• Participates in QAPI program as appropriate.
• Attends regular staff meetings as scheduled.
• Displays critical thinking skills to problem solve and manage patient and family issues according to Hospice and Standard of Practice and HGI policies and procedures.
• Informs supervisor of unusual, problematic patient / family issues.
• Participates in emergency disaster processes as defined by HGI policies.
• Demonstrates familiarity with HGI policies / procedures and follows state and federal regulatory requirements.
• Performs assignments as directed.
• Participates in Interdisciplinary team meeting as able.
• Assures timely review of all emails and voice messages and responds as required.
• Maintains the confidentiality of all patients.
• Maintains a positive work atmosphere by demonstrating behavior and communicating in a professional manner suitable for interaction with customers, clients, co-workers and management.
• Perform other duties as assigned.

QUALIFICATIONS :

Must have a high school diploma or equivalent, college degree preferred. Must have a thorough understanding of and promote the Hospice concept.

Possess excellent written and oral communication skills. Demonstrate ability to be supportive and sensitive to the volunteer and patient / family needs.

Possess excellent communication and organizational skills.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law.

Last updated : 2024-03-08