What are the responsibilities and job description for the Culinary Host position at Hospitality Health ER?
About Hospitality Health ER
Hospitality Health ER is a freestanding ER in Longview, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.
If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!
Overview
A freestanding ER in Longview, TX is seeking a Culinary Host to join their team. The Culinary Host will strive to provide proficient, competent care.
Responsibilities for the Culinary Host
- Setting tables and trays according to the type of food ordered and the HHER service standards.
- Taking accurate orders, pre‐checking orders and picking up all food and beverage orders.
- Checking in with patients/guests to ensure satisfaction with each food course and/or beverages.
- Cleaning and removing trolleys and trays from guest rooms and corridor.
- Serving guests their food and beverage in a prompt, courteous manner as per the standards sequence of service.
- Monitoring guest/patient comments immediately and passing on to your supervisor.
- Having full knowledge of the food & beverage items and their specifications, menu, recipes, and style of service, etc.
- Having a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food & beverage combinations as well as up sell alternatives.
- Reporting guest/patient complaints immediately to the supervisor and ensuring follow up is performed with the guest in a timely manner.
- Stocking all items in lobbies and fridges for patient accommodations.
- Completing closing duties, including restocking items, turning off lights, etc.
- Maintaining cleanliness of work areas, plasticware, chinaware, glassware, etc., throughout the day.
- Reporting cleanliness and maintenance issues to the immediate supervisor/EVS.
- Assisting in carrying out scheduled inventories of products and operating equipment.
- Ensuring that the place of work and surrounding area is kept clean and always organized.
- Minimizing wastage and breakage.
- Communicating efficiently and properly with Kitchen, Order taker and service team members.
- Monitoring operating supplies, equipment and reducing spoilage and wastage successfully.
Requirements and Qualifications for the Culinary Host
- Knowledgeable to operate computers, the POS – Point of Sales system, other order taking systems or handheld devices, inventory software, etc.
- Knowledge of food preparation and handling techniques.
- General knowledge of safety and sanitation rules and practices.
- Demonstrates knowledge of fire safety procedures.
- Must be a minimum of eighteen (18) years of age.
- Ability to work unsupervised and have good judgement.
- Ability to get along well with others; demonstrates a high level of sensitivity and interest in people, especially older adults.
- Ability to read, write, speak, and understand the English language.
- Ability to use simple math concepts.
- Hotel Management Diploma holder or similar qualification.
- Previous cooking/food service experience, preferred.
- Food Handler’s Certificate required and kept current.
Pay & Benefits
- Night shift differential
- 401K with company match
- Additional benefits for full-time employees
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
