What are the responsibilities and job description for the Night Auditor/Front Desk position at Hotel Coolidge?
```Duties```
- Perform night audit functions including checking guests in and out, reconciling accounts, and balancing the cash drawer
- Handle guest inquiries and provide exceptional customer service
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with guest requests and resolve any issues or complaints
- Maintain accurate records of guest transactions and interactions
-When those skills are mastered, you will be assigned to our social media pages, posting updates and notices of local events and items of interest to prospective and current guests. You will also take on the management of an AirBnB rental property page.
```Qualifications```
- Previous experience in a similar role preferred
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Excellent customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual abilities are a plus
- Knowledge of hospitality management or hotel operations is desirable
- Strong attention to detail and accuracy in handling financial transactions
As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our Hotel during the overnight hours. Your exceptional customer service skills, attention to detail, and ability to handle financial transactions will contribute to providing a positive experience for our guests. If you have a passion for hospitality and enjoy working in a fast-paced environment, we encourage you to apply.
Benefits:
- Competitive pay
- Opportunities for career advancement within the hospitality industry
To apply, please submit your resume and cover letter highlighting your relevant experience in customer service and hotel operations. We look forward to reviewing your application.
Job Type: Full-time
Pay: $17.13 - $20.63 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Work setting:
- In-person
Application Question(s):
- Are you proficient in computer skills: Excel, Word? Spread Sheets? You must be able to quickly learn our reservation system.
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $17 - $21