What are the responsibilities and job description for the Guest Service Agent position at Hotel Giraffe by Library Hotel Collection?
Job Description: The ideal candidate will have a passion for guest service and ensure that all guests feel at home. This individual should be a team player, professional and pleasant in manner, with excellent verbal and written communication skills. Candidates for this position must be willing to work a variety of schedules including days, evening, holidays and overnights. Duties and responsibilities include but not limited to:
- Check-in and check-out guests
- Confirm, modify and cancel reservation inquiries
- Register and assign rooms to guests
- Reply to concierge requests
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed