Position summary

Responsible for the coordination of setting up, serving and breaking down all banquet facilities. You will be responsible for the maintenance and organization of all facilities and equipment.

Essential functions

• Oversee catered, social and corporate events.
• Attend BEO meetings to ensure all details are noted.
• Assign specific tasks to staff servers to ensure specific objectives are met for day to day operations.
• Ensure that safety and sanitation codes are followed.
• Assist in training staff to recognize improper guest behavior.
• Assist in training staff proper etiquette and skills necessary to accomplish their job duties
• Coordinate culinary staff to get details of the menu, food preparation activities, and service standards.
• Participate in pre-shift event overview to ensure event details are communicated.
• Examine the cleanliness of the venue, such as the condition of the bathrooms, prior to a function.
• Ensure all elements of event space are ready before guests arrive, including the dining tables, bar, food, and beverages.
• Interact with meeting contact before and after event to respond to any special requests or last-minute adjustments.
• Monitor the activities of workers and guests and respond to questions, complaints, or comments that may arise.
• Ensure that charges incurred during event such as any consumables are relayed and entered into Delphi and HMS
• Collecting payment for additional costs may be necessary.
• Supervise cleanup, inventory, storage of supplies and equipment.
• Ensure overall guest satisfaction.
• Perform other related duties incidental to the work described herein.
• Be sure to perform, execute, as well as adjust to other duties as assigned.

Qualifications and education requirements

• High school or equivalent education preferred.
• Must have basic knowledge of service standards, guest relations, food and beverage preparations as well as etiquette.
• Ability to understand and apply basic math skills to configure room set up and appropriate guest set up.
• Excellent communication skills to communicate to guests and team members in high stress situations during banquet service.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Constant standing and walking throughout shift
• Constant lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting

Other requirements

• Excellent communication and organizational skills.
• Ability to read, write and comprehend verbal and written instructions in English.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Hotel Madison standards.

Additional Notes

Equal Employment Opportunity. Hotel Madison is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, gender identity, or gender expression. Hotel Madison complies with the law regarding reasonable accommodation for disabled employees and applicants.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.