Description

Essential Duties and Responsibilities (include but are not limited to):

Guest Services:

• Management of all aspects of guest service at the hotel Bell/Valet stand., including vehicle management, luggage handling, and guest assistance.
• Escorting of guests to hotel room and explanation of room features.
• Delivery of packages, suitcases, messages, amenities, in-room gifts and trunks.

Hotel Operations:

• Inspection and parking of guest and/or restaurant patron vehicles upon arrival and departure, following all inspection and ticketing procedures.
• Security of all vehicles and vehicle keys.
• Maintenance of bell stand and valet area.
• Accurate management of guest service log and related forms.
• Preparation for group tour arrivals, departures, and baggage handling.

Safety and Security:

• Working knowledge of life safety systems (alarm and detection, sprinkler).
• Monitoring of pedestrian traffic entering or exiting the hotel, patrolling and checking public areas, work areas, and outside perimeters, making rounds of guest floors periodically during the shift, and knowing how to secure the premises.
• Reporting of any safety hazards to the front desk.

General Maintenance:

• Performance of light maintenance work in the absence of regular maintenance crew or houseman.
• Replacement of light bulbs to rectify lighting deficiencies.
• Working knowledge of guest and public space air conditioning, heating, electrical and plumbing systems.

Other Responsibilities:

• Support of the Front Desk relating to telephone calls, directions, taxi requests, showing guest rooms, laundry services, ect.
• Support to Housepersons in maintenance of lobby, restrooms, public areas, and hallways.
• Completion of set up and break down of, and servicing of meeting space as directed by general Manager.
• Availability to communicate vis radio at all times.
• Completion of any request made by General Manager or Front Desk.

Qualifications

Bell/Valet must be able to perform each essential duty as listed above satisfactorily. Reasonable accommodations relating to duties or work environment may be made to enable individuals with disabilities to perform the essential functions.

Additional Employment Qualifications specific to this position include:

• A valid, unrestricted Driver's License.

Competencies:

Customer Service:

• Responsive to guest needs in a courteous, proactive, timely manner.
• Management of difficult or emotional customer situations in a rational, calm manner.
• Solicitation of customer feedback to improve service.

Written/Verbal Communication:

• Ability to read and write in a clear, professional manner and tone.

Mathematical:

• Proficient in addition, subtraction, multiplication, and division.
• Practical knowledge of US currency.

Analytical I Spatial:

• Management of flow and placement of guest, public and contract vehicles.
• Ability to safely and effectively park vehicles with little clearance.

Technical Skills:

• Proficient in operation of Standard and Manual transmissions.

Physical Demands:

• Standing, walking, climbing, sitting, using hands and fingers, handling or feeling, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, crawling, hearing, talking.
• Occasionally lifting and/or moving up to 50 pounds.
• Pushing and pulling a loaded bell cart.

Performance Criteria:

1. Customer Service:

• Communicates with in a friendly, courteous, and professional manner.
• Takes appropriate action to satisfy guest needs, eliciting positive guest response.

2. Punctuality/Appearance:

• Arrives in uniform, ready to begin work as scheduled.
• Maintains personal appearance in a clean and professional manner, in accordance with company policies.

3. Professional Demeanor:

• Maintains a cheerful, cooperative, work-oriented demeanor, and good working relationship with staff.

4. Valet Operations:

• Manages guest vehicles, baggage and parking tickets properly.
• Properly inspects vehicle upon arrival and departure and documents condition.

5. Hotel Guest Problem Resolution:

• Proactively addresses guest problems and complaints.
• Takes appropriate action to resolve or communicates appropriately with Front Desk Agent, Supervisor or General Manager.

6. Maintenance:

• Assesses maintenance calls, resolves problem, or communicates to the front desk if maintenance department or professionals are needed.

7. Guest Services:

• Assist Front Desk with room sales by describing and showing guest rooms when needed.
• Assists guests with directions, dining recommendations, tours, taxies, etc.

8. Safety and Security:

• Completes security rounds and bell shift reports.
• Monitors hotel for unauthorized access.
• Responds correctly to alarms or emergency situations.
• Maintains secure control over vehicles and keys at all times.
• Uses safe operating procedures when handling heavy or bulky objects.

9. Additional duties:

• Properly sets up and breaks down for meetings.
• Maintains lobby, public areas, and work area in a neat and presentable manner.
• Promptly responds to requests from General Manager or Front Desk.

10. Communication:

• Always in position and available for contact via radio.

Salary : $10 - $11