What are the responsibilities and job description for the Front Desk Agent position at Hotel St. Michael?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a smooth check-in and check-out process. This role requires excellent communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and requests promptly while providing information about hotel services and local attractions.
- Maintain an organized front desk area, including managing phone systems and handling reservations.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Foster positive guest relations by addressing concerns or complaints with professionalism and courtesy.
- Collaborate with other hotel departments to ensure a seamless experience for guests.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Previous experience in front desk operations within a hotel or hospitality environment is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling multi-line phone systems effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality management principles is advantageous.
- Ability to perform night audit tasks with attention to detail.
- Excellent interpersonal skills to build rapport with guests and team members alike.
- Strong problem-solving abilities to address guest issues promptly and effectively.
Join us as we strive to create memorable experiences for our guests through exceptional service!
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 24 per week
Schedule:
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $17
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